Manager – NDIS Supports

1 week ago

Eastern Suburbs Western Australia Crosslinks Full time $90,000 - $120,000 per year

As a values-driven disability support provider, we deliver high-quality, person-centred services that empower people with disability to live meaningful and connected lives.

We are seeking an accomplished and strategic Manager – NDIS Supports to provide high-level leadership and oversight of the operational functions that enable efficient and effective service delivery. Reporting directly to the General Manager – Operations, this role is critical in ensuring compliance, optimising resources, and driving continuous improvement across the organisation.

Key Accountabilities

  • Operational Leadership: Lead and manage intake, scheduling, plan support, and administrative teams to ensure seamless, responsive, and efficient service delivery.
  • Strategic Oversight: Monitor service delivery trends, workforce utilisation, participant experience, and operational performance to inform planning and decision-making.
  • Service Excellence:Drive improvements that minimise cancellations, reduce reliance on agency staff, and strengthen workforce engagement and utilisation.
  • Compliance & Governance:Ensure adherence to NDIS Quality and Safeguards requirements, deliver accurate reporting, and uphold organisational policies and regulatory standards.
  • Stakeholder Engagement:Build and maintain effective relationships with participants, families, NDIA, plan managers, and internal stakeholders to enable service continuity and positive outcomes.
  • Continuous Improvement: Identify systemic improvements, implement innovative processes and systems, and foster a culture of accountability, efficiency, and high performance.

About You

A proven leader with a track record of managing complex operational teams within the disability, community services, or human services sectors. You bring:

  • Demonstrated experience in strategic and operational management, with strong knowledge of NDIS service delivery frameworks.
  • Proven ability to lead, develop, and empower teams to achieve organisational objectives.
  • Strong analytical, reporting, and problem-solving skills, with the ability to make evidence-based decisions.
  • A commitment to quality, compliance, and governance requirements.
  • Exceptional communication, interpersonal, and stakeholder engagement skills.

Desirable: Tertiary qualifications in Disability, Community Services, Business Administration, or related fields, and experience with client management systems (e.g., Flow Logic).

Why Join Us

At Crosslinks, you will step into a senior leadership role where you will directly influence organisational outcomes and participant experiences. You will work within a collaborative executive and leadership team that values innovation, accountability, and continuous improvement. This is an opportunity to shape service delivery at scale and make a tangible impact in the disability sector.

Compliance Requirements: The successful applicant must hold (or be willing to obtain): a National Police Clearance (Disability Employment), Working with Children Check, valid WA Driver's Licence, medical clearance, and full working rights in Australia.

Application Process:

If you are passionate about safeguarding, quality, and supporting people with disability to live their best life, we would love to hear from you.

Crosslinks is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

If you have any questions about the role please contact Jason Burgess, General Manager - Operations, on

Application review to commence immediately. Interviews may occur while advert remains open.

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