Manager – Community and Support Services

9 hours ago

Melton Victoria Australia LifeFul NDIS Full time $80,000 - $120,000 per year

Join LifeFul as our Manager – Community and Support Services and lead with purpose. You'll empower teams to deliver high-quality, person-centered care while fostering a culture of accountability, innovation, and growth

Employment Type: Full Time (37.5 Hours)

Days: This role requires flexibility to work across a 7-day roster when needed. In return, we offer flexibility to support your work–life balance. Applicable on-call and other allowances apply.

Location: Based predominantly in MELTON VIC with office and on-site attendance required as directed with the availability to travel Nationally as required.

About LifeFul:

At LifeFul, we believe every person deserves to live a full and meaningful life. We work alongside NDIS participants to build capacity, independence, and community connection.

We live by our values: Risk. Excellence. Accountability. Live. Initiative. Service. Team. Innovate. Credible. Our purpose is to listen, understand, and challenge our clients to live the best life they are capable of — giving voice to those unable to speak and confidence to those who can.

What YOU will DO

  • Lead & Inspire: Coach and mentor Daily Living teams to deliver consistent, person-centered support aligned with NDIS goals.
  • Drive Excellence: Embed accountability, collaboration, and continuous improvement across service delivery.
  • Partner & Grow: Work with Finance, Talent, and Allied Health to ensure quality, compliance, and sustainable growth.
  • Champion Care: Oversee NDIS plans, behaviour support, and complex care implementation.
  • Engage & Represent: Build trusted relationships with clients, families, SDA providers, and community partners.
  • Optimise Operations: Oversee rostering, documentation, and compliance to ensure safe, efficient, high-quality services.
  • Innovate: Stay ahead of NDIS trends, identify new service opportunities, and help expand LifeFul's reach.

Qualifications and Experience:

  • Relevant Qualifications: Certificate IV or higher in Disability, Community Services, or Leadership/Management, or equivalent experience in a disability support setting.
  • Proven Leadership: 2+ Experience leading and developing teams, with a strong track record of mentoring, coaching, and fostering a positive, values-driven culture.
  • Person-Centered Expertise: 5+ years Demonstrated ability to deliver high-quality, person-centered support, including experience with NDIS plans and complex care needs.
  • Collaborative & Strategic: Experience working with leadership teams and stakeholders, including Finance, HR, and external partners to drive operational excellence and service growth.
  • The Right to Work in Australia
  • All Relevant and Mandatory Checks (NDIS Workers Screening Check, Working with Children Check, all required NDIS Commision Training Modules, First Aid and CPR and any other required certifications).
  • Full Driving License and Comprehensive Car Insurance

Personal Attributes you will need:

The ideal candidate will align with LifeFul's values and NDIS standards, demonstrate strong communication, organisation, and problem-solving skills, and be passionate about participant-focused support. They will bring initiative, accountability, and professionalism, working effectively both independently and within a team.

Why Join Us?

  • Competitive salary + on-call and travel allowances
  • Laptop and Phone
  • Hybrid and flexible work options
  • Career growth and professional development
  • Employee benefits via Employment Hero (discounts, EAP, and training access)
  • Recognition, connection, and a supportive values-led culture

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