Technical Services Lead

About Us

Established in 2001 with a core ethos to help clients identify technology investments that underpin commercial outcomes — IT Integrity is a partner in our clients' success.

With over 20 years of Merger & Acquisition and Capital Works experience, our founding clients — Pfizer and ALDI Stores (still clients today) — reflect our long-standing commitment to excellence. IT Integrity has led large-scale global M&A activity and designed national retail technology architecture across greenfield and uplift capital builds.

We bring 12+ years of detailed Care Service experience across Aged Care, Home Care, NDIS, and Community Services clients throughout Australia. Our award-winning solutions have led to our CEO's active participation at the industry's peak body level.

Our expertise spans Technology Strategy, Governance & Change, Design, Implementation & Support across all technology pillars:

• Infrastructure

• Cybersecurity

• Cloud

• Data

As a vendor-agnostic company, we maintain strong ties with industry leaders without financial obligations, ensuring our clients' interests are always the priority.

About the Role:

We are seeking a highly skilled and motivated Technical Services Lead to oversee the technical delivery and pre-sales team. This role is ideal for someone with strong leadership capabilities, a deep technical background, and a passion for delivering exceptional service.

Key Responsibilities:

• Lead, mentor and manage the technical services team, including solution architects, project engineers, and pre-sales engineers.

• Solution architecture and technical lead responsibilities for projects.

• Ensure the technical quality of project deliverables.

• Prepare technical documentation for projects.

• Carry out evaluation and participate in selection of vendors of appropriate technologies to be used across the company for the provision of solutions to meet customer and business requirements.

• Work closely with clients technical and business stakeholders.

• Accountability for creating and reviewing proposals for client projects.

• Accountability for the formulation of detailed Bill of Materials for projects.

• Manage vendors from a technical perspective during projects.

• Provide technical guidance and mentorship to team members.

Qualifications:

• Bachelor's degree in information technology, Computer Science, or a related field.

• 5+ years of experience in a solution architect or similar roles, with at least 2 years in a leadership position.

• Strong knowledge of IT systems, networking, cloud platforms (e.g., Azure, AWS), and cybersecurity.

• Excellent problem-solving, communication, and organizational skills.

• ITIL certification or similar is a plus.

• Ability to delegate tasks and responsibility.

• Excellent soft skills – listening, coaching, mentoring, facilitation.

• Demonstrated ability to understand technical concepts and contexts.

• Proven ability to work independently and collaboratively.

• Well developed Influencing and negotiation skills.

• Budget development and cost management skills.

• Effective time management skills.

• Well developed Risk Management skills.

• Excellent communication and documentation skills,

• Well developed Presentation skills.

Why Join Us?

• Competitive salary and benefits

• Dynamic and collaborative work environment

• Opportunities for professional growth and development

• Work with cutting-edge technologies and a passionate team

Apply Now to be part of a forward-thinking company that values innovation and excellence in IT services.