Senior Technical Lead

Senior Technical Lead - ICT

Clerk Grade: 09/10
Salary Range: $129,464 - $142,665 + super
Location: McKell, Haymarket. Flexible working arrangements including office attendance
Employment type: Full Time, Temporary until June 2028

 The Closing the
Gap Priority Reform 4 (PR4) Program, within NSW Department of Customer Service
(DCS), is currently looking for a Senior Technical Lead (ICT) to join their
team

•  Temporary clerk grade 9/10 opportunity – until 30 June 2028.
•  Genuinely hybrid working arrangements – two days per week on site.
•  State of the art offices.
•  Wellbeing programs and resources available.
•  Excellent career development and learning opportunities.

 About Us

 Between
the Department of Customer Service (DCS) will work in partnership with
Aboriginal Affairs (AANSW) and the NSW Coalition of Aboriginal Peak
Organisations (NSW CAPO) to deliver the Closing the Gap (CtG) Priority Reform 4
(PR4) implementation actions and Aboriginal Data Sovereignty and Governance
(ADS&G) reform development work program (PR4 Program). DCS will work with
all NSW government agencies on key implementation actions on behalf of the
partnership, to improve shared access to and shared decision-making regarding
NSW Government-held data for Aboriginal communities.

 Understand
more about the Department of Customer Service – Here

 Primary purpose of the role:

 The Senior Technical Lead (ICT) is a key
member of the Data Products and Digital Strategy team, responsible for
supporting the design, procurement, and implementation of digital tools. These
tools span full stack web applications, privacy enhancing technology, data
engineering, geospatial analysis, and cloud infrastructure. This role involves
providing procurement and technical advice to inform decision-making across a
wide range of stakeholders. It also includes project management, delivering regular
reports and presentations to support executive meetings, and partnership
engagements. The role will have no direct reports, however vendor management is
a key function.

 The Senior Technical Lead (ICT) will contribute to the delivery
of the NSW PR4 in ways that align with Aboriginal communities' needs and
priorities to achieve NSW Government commitments of the National Agreement on
Closing the Gap.

 Your
responsibilities will include:

•  Lead the procurement of digital solutions, including full-stack application development and privacy-enhancing technologies.
•  Manage vendor relationships and oversee project delivery from initiation to completion.
•  Provide architectural design and technical guidance to support solution development.
•  Develop and maintain comprehensive documentation, including requirements, specifications, user stories, and user guides.
•  Navigate internal business processes and approval workflows to enable efficient procurement and deployment of services.
•  Provision and administer digital resources and systems to ensure operational readiness.
•  Support the deployment of ICT solutions across external environments in collaboration with program partners.

 About you:

•  Demonstrated experience with government procurement processes, particularly for technology vendors
•  Experience with projects involving full-stack web application development and deployment and familiarity with best-practice frameworks and approaches
•  Experience navigating processes and procedures to bring a digital product from planning through to deployment and Business as Usual (BAU) including working closely with Information Management and Information Technology (IMIT) and cyber security business partners.
•  Experience in project managing technical vendors and engaging effectively with a broad range of stakeholders, ideally with projects spanning multiple government agencies.
•  Strong technical expertise in cloud infrastructure, cloud services, databases and web applications.
•  Familiarity with change management approaches for digital product adoption is preferred

 We value diverse
experiences. Even if you're not sure you meet all requirements, we encourage
you to apply. 

 If you want to be part of this forward-thinking, innovative team that thrives in challenging the status quo to support
Aboriginal communities have improved access to data, we would love to hear from
you 

 What we need from you: 

 To start your journey towards becoming our
Senior Technical Lead (ICT) please click on the link below and attach your
resume (max 4 pages) and cover letter (max 2 pages).  

 In your cover letter please share your
motivation for applying for this position and your relevant skills. 

Salary Grade 09/10, with the base salary for this role starting
at $129,464 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please
contact Rodrigo Sandoval via

Visit the
Capability Application Tool to prepare for the recruitment process by accessing
practice application and interview questions based on the focus capabilities
listed in the role description.

Closing Date: Monday, November 10th, 2025 at 10:00 am 

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives
you the opportunity to help improve government services and be part of reform that
benefits people across NSW.  We are
focused on delivering excellent customer service, digital transformation, and
regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive
workplace   

The
strength of our workforce lies in its diversity and embracing difference, while
the key to our success is leveraging the contributions of employees with
different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may
require adjustments to allow you to fully participate in this selection process
(including an alternate format of the application form) please contact or

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process