Institutional Support

About us:
Scope Markets, the brand used by the Rostro Group offers institutional and retail trading services to businesses and traders worldwide. Our top management team has more than 20 years of experience in the industry, and we are proud of the solid partnerships we built over the years. Whether it's a business or individual, Scope Markets has a wide range of trading solutions that are compliant, flexible, cost-efficient, innovative, and place the client first. 

RS Global Ltd is an authorized and regulated entity in Belize, and part of Rostro Group which offers institutional and retail trading services to businesses and traders worldwide. We are seeking to recruit, on behalf of RS Global Ltd, a Systematic Trader based in Sydney to join its team.

 The Role:
The Institutional Support will be responsible to provide superior support to the company's B2B clients and prospective clients.

 How You Can Make a Difference:

• Provide professional and timely support to our global client base
• Provide basic and technical support regarding all trading platforms that the company offers its clients
• Deal directly with clients either by telephone, electronically or face to face
• Respond promptly to client inquiries
• Handle and resolve client complaints
• Provide pricing and delivery information
• Perform client verifications
• Support clients with questions regarding account opening
• Support clients with questions about account funding and withdrawals
• Organize workflow to meet client timeframes
• Direct requests and unresolved issues to the designated resource
• Keep records of client interactions and transactions
• Record details of inquiries, comments and complaints
• Record details of actions taken
• Maintain client databases
• Communicate and coordinate with internal departments, specifically the sales, operation, legal and compliance teams
• Responsible to communicate clients KYC documents for final approvals to the outsource compliance officers
• Responsible for recording the clients KYC documents
• Follow up on client interactions

Requirements: 

• Excellent command of spoken and written English.
• Solid understanding of professional business etiquette and client-facing behavior.
• Competency across Microsoft Office applications (Word, Excel, PowerPoint, Outlook).
• Strong knowledge of the company's products and services, with the ability to explain them clearly and confidently.

 Skills and Competencies:

• Strong interpersonal and communication skills (both verbal and written)
• Excellent active listening abilities
• Strong analytical and problem-solving mindset
• High attention to detail and accuracy in all tasks
• Adaptable and able to thrive in a dynamic environment
• Proactive with a strong sense of initiative
• Resilient and able to perform effectively under pressure

 Personal Specifications:

• Strong communicator
• High level of integrity and professionalism
• Proactive and self-motivated
  
• Analytical and problem-solving mindset
  

Core Values: 

Here at Rostro Group we have 7 Values that shape how we work with each other. All 7 are important to every colleague across all of our divisions.  Especially important for this role are: 

• Inclusion: You actively seek different perspectives and integrate them to make better decisions
• Integrity: You openly acknowledge your errors, learn from them and use them as opportunities for growth.
• Ingenuity: You advocate for simplicity and new approaches that lead to practical and tangible innovations that deliver real business value.  
• Collaboration: You communicate with cultural sensitivity to engage effectively with international colleagues.
• Courage: You voice your opinions with honesty and a positive attitude for the benefit of the company, even if it feels uncomfortable.
• Persistence: You are not easily discouraged, approaching challenges with persistence and a positive outlook.  You are committed to continuous learning.
• Respect: You are confident in your knowledge, but you never assume to know it all.

Remuneration:
A competitive remuneration package will be offered to the selected candidate based on experience and qualifications.

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