Family Support Officer, Inklings

The Opportunity

Here at The Kids Research Institute Australia, we have a passion to see our researchers, and their collaboration partners succeed, achieve research excellence and translate their discoveries into real-world innovation and impact.

We have an exciting new opportunity to help a new pilot here at The Kids Research Institute Australia, Inklings Inklings is an innovative early childhood program within The Kids Research Institute Australia for babies aged 6-18 months who are showing early differences in their social interaction and communication development.

As our new Family Support Officer, you will support the Operations team to implement and grow the Inklings program. You will enjoy working within a highly motivated and dynamic team to provide high level administration support to the Inklings Operations Team, and support participants to move through the Inklings program, from start to finish.

You will find this role full of variety and responsibility. Some of your key responsibilities will include:

• Ensuring a high level of customer service and being the first point of contact for families and other stakeholders involved in the Inklings program, including making phone calls and answering queries.
• Effectively supporting the implementation of the program cycle and service delivery of the Inklings program to participants, including screening and onboarding activities.
• Providing general administrative support to the Operations Manager and wider team.
• Data Entry and Record Maintenance using our inhouse system.
• Prepare documents, presentations, spread sheets.
• Maintaining group inbox.

This role is based in Perth and is a full-time position for an initial period of 1-year.

About You

The key to your success will be your demonstrated experience in the following:

• A minimum of 2 years' experience in a similar client or customer facing role.
• Exceptional verbal and written communication skills including face-to-face, telephone, email and letters.
• Exceptional level of customer care, administration, and organisational skills.
• Ability to work effectively as part of a broad, multidisciplinary team.
• Experience with and ability to learn and implement new systems.

At The Kids Research Institute Australia, we are committed to building a workplace culture that reflects the communities we serve. We actively recruit support and welcome applications from Aboriginal and Torres Strait Islander people, people with disability, culturally and linguistically diverse communities, LGBTQIA+ people, people of all ages, and those with diverse lived experiences. We also provide reasonable adjustments throughout the recruitment process and in the workplace, ensuring everyone has the opportunity to thrive.

If you meet many, but not all, of the role requirements, we encourage you to apply. We also welcome you to mention any career breaks in your cover letter to help us understand your journey.

Our commitment to diversity and inclusion is reflected in how we:

• Support staff-led inclusion and allyship groups.
• Offer flexible work practices that recognise different needs and life stages.
• Provide training, development and mentoring opportunities to increase inclusive leadership and create an environment where all staff can thrive.
• Partner with communities to strength cultural awareness and belonging.
• Ensure adjustments and accessible practices are available for diverse community groups.
• We continually strive to measure our progress and improve where we can.

Alongside our inclusive culture, you'll enjoy:

• Extra annual leave at Christmas and Easter.
• Salary packaging and entertainment benefits.
• Health and wellbeing programs with weekly events.
• Flexible and hybrid working options.
• Recognition and professional development opportunities, including LinkedIn Learning.
• Modern offices with sit-to-stand desks and end-of-trip facilities.
• Staff discounts on travel, IT, stationery, and access to corporate health insurance.

How to apply

If this role feels like the right fit and an exciting new opportunity for you,

Please include a cover letter (no more than 2 pages) that specifically addresses the skills and experience outlined in the "About You" section.

Applications will only be accepted through our career portal. If you are experiencing technical difficulties or require reasonable accommodations in completing your application, please

Contact Name: Alexia Foti

Contact Email:

Closing Date: 01/11/2025 - We reserve the right to hire prior to the closing date.