Medical Call Center Representative

6 days ago


Sydney, New South Wales, Australia Info Resume Edge Full time
Job Summary:

We are looking for a dedicated and empathetic Medical Call Center Representative to join our healthcare team. The successful candidate will be the first point of contact for patients and clients, handling inbound and outbound calls, scheduling appointments, providing information about medical services, and ensuring a high level of patient care and satisfaction.

Key Responsibilities:
  • Answer incoming calls promptly and courteously, addressing patient inquiries and concerns.

  • Schedule, reschedule, and cancel patient appointments in the medical system accurately.

  • Provide patients with information about services, procedures, and doctor availability.

  • Verify and update patient information in the system.

  • Handle outbound calls for appointment reminders, follow-ups, and patient surveys.

  • Maintain confidentiality of patient information in accordance with HIPAA or relevant privacy standards.

  • Transfer calls to the appropriate department or escalate issues when necessary.

  • Maintain detailed and accurate call logs and patient records.

  • Work collaboratively with medical staff and other departments to ensure smooth operations.

  • Meet daily call targets and quality standards set by the call center supervisor.

Requirements:
  • High school diploma or equivalent; a diploma or certification in healthcare administration is a plus.

  • Prior experience in a medical call center, hospital front desk, or customer service role is preferred.

  • Excellent communication skills in [specify required languages, e.g., English, Arabic, Urdu, etc.].

  • Good knowledge of medical terminology is an advantage.

  • Strong computer skills; experience with medical scheduling software or CRM systems is a plus.

  • Ability to multitask in a fast-paced environment.

  • Empathetic, patient-focused, and professional demeanor.

  • Flexibility to work in shifts, weekends, or holidays if required.



  • Sydney, New South Wales, Australia L'Oréal Full time $80,000 - $120,000 per year

    We are recruiting for a Medical Representative to join our NSW Medical field team, detailing into Dermatologists and GPs. It is essential to be able to travel across a broad territory within the South Western suburbs, with some occasional regional and rural travel.About The JobBuild strong customer relationships and deliver customer-centric solutionsDevelop...


  • Sydney, New South Wales, Australia Synergie Australia Full time $40,000 - $80,000 per year

    We think outside the box by redefining recruitment.Through long-term partnerships, we connect the right people (You) with the right opportunities to shape careers and drive change in Australia and beyond.Synergie Australia is seeking a Call Centre Operator for a leader in environmental solutions located in Chullora. Please note: You will need a vehicle to...


  • Sydney, New South Wales, Australia Weploy Full time $66,000 - $100,000 per year

    Inbound Call Centre RepresentativeBenefits:Competitive Earnings: Hourly rate of $30.57 super + uncapped commissions. Plus weekend penalty rates also. Equates to 66k package + commissions annually. Annual earnings can go up to 80K-100K with commission structure and incentives + staff discounts.Flexible Work Arrangements: Full time permanent ongoing role,...


  • Sydney, New South Wales, Australia Aspen Medical Full time $150,000 - $200,000 per year

    Job DescriptionAspen Medical is a global provider of innovative healthcare solutions across a diverse range of clients within the Defence, Mining, Oil and Gas, Government and Humanitarian sectors. We are a world leader in the delivery of exceptional healthcare in any setting, particularly those that are remote, challenging, and under-resourced.We are seeking...


  • Sydney, New South Wales, Australia IQVIA Full time $80,000 - $120,000 per year

    Become a Part of Our Team as a Medical Sales RepresentativeAre you driven by the desire to contribute positively to healthcare? Are you comfortable and energized in a fast-moving setting? Come aboard as a Medical Sales Representative in Newcastle with our client, a renowned global Pharma Company known for nurturing their staff.Who We Are: We stand as a...


  • Sydney, New South Wales, Australia Talent Full time $50,000 - $70,000 per year

    Location: Warwick Farm, NSWPay: $34 per hour (contract), with a pathway to permanency.Hours: 38 hours per week, with start times from 8am, 9am or 10am.About The RoleWe are seeking a motivated Contact Centre Representative to join the Customer Care Team of a leading manufacturing organisation. This is an office-based role, supporting our customers and dealers...


  • Sydney, New South Wales, Australia Bay Medical Specialists Full time $60,000 - $90,000 per year

    Are you ready to achieve the perfect work/life balance? BMS is a virtual practice management company growing at a rapid rate. We are excited to announce an opportunity for an experienced Medical Administrator to join our dynamic team. This hybrid role offers the flexibility of working from home and in the office, allowing you to thrive in a supportive and...


  • Sydney, New South Wales, Australia Warrawong Medical Centre Full time $60,000 - $80,000 per year

    The RoleAre you a highly organised, people-oriented individual passionate about delivering excellent patient care? Warrawong Medical Centre is seeking a dedicated Medical Receptionist to join our dynamic and growing team in 2025.About the Role:At Warrawong Medical Centre, we are committed to delivering exceptional, patient-centred care to our local...


  • Sydney, New South Wales, Australia Think Green Ltd Full time $60,000 - $120,000 per year

    Job Title: Medical Sales Representative – NSWLocation: New South Wales, AustraliaAbout UsWe are a fast-growing brand in the maternal and baby health sector, known for developing innovative, eco-friendly, and award-winning products trusted by parents and healthcare professionals worldwide. We are now seeking a dedicated Medical Sales Representative to...


  • Sydney, New South Wales, Australia Medtech (Industries) Full time $80,000 - $120,000 per year

    Sales Representative – Medical Devices | Medtec (Sydney, NSW) Location: Walsh Bay, Sydney Company: Medtec, distributor of innovative orthopaedic and trauma fixation solutionsMedtech is a fast-growing medical device distributor based in Walsh Bay, Sydney. We partner with world-leading orthopaedic companies to bring innovative Sports Medicine, Trauma and...