Office admin
3 days ago
We're on the lookout for an enthusiastic and detail-oriented Customer Service & Logistics Coordinator to join our team In this dynamic role, you will be the primary point of contact for our customers, ensuring top-tier service while coordinating freight bookings and managing customer collections.
If you're passionate about logistics, have a knack for problem-solving, and thrive in fast-paced environments, this is your opportunity to shine
Key Responsibilities
Customer Service
- Respond to customer inquiries via phone and email promptly and professionally
- Provide accurate information on products, services, and order status
- Efficiently resolve customer complaints or escalate as needed
Freight Booking & Coordination
- Book freight with carriers, ensuring timely pickup and delivery
- Prepare and review shipping documentation (e.g. consignment notes, labels)
- Liaise with the dispatch team to ensure goods are ready and accurate
Customer Collections
- Coordinate with customers to schedule suitable collection times
- Ensure correct documentation is signed off at collection
- Maintain internal systems and communicate across departments
Reporting
- Report to the Corporate Services Manager
- Attend weekly Admin Team meetings
- Monitor and report on KPIs and metrics
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