Training Officer

Training
Officer

Clerk Grade: 7/8
Salary Range:  Salary range $113,574 - $125,720 + Super
Employment Type: Temporary, role starting from Feb 2026 till Sep 2026, with a
possibility of extension (multiple positions available)
Location: Parramatta or Sydney - Hybrid opportunity. In-office requirement 2-3
days a week as a minimum, which could be subject to change based on applicable
DCS workplace policies.
Application Closing: 20th Nov 2025, Monday [9:59am]

About Us

Department
of Customer Service (DCS) transforms the way NSW Government agencies interact
with customers. We are passionate about putting the customer at the centre of
everything we do and adopting new technologies to make Government work better.
DCS is a service provider and regulator, focusing on delivering first-class
customer service, digital transformation, and regulatory reform to create
better outcomes for the people of NSW.

About
the team

Government Shared Services (GSS) is a new division in DCS that is leading
the way in streamlining processes and transactional shared services to allow
our people to better focus on their customers and delivering their services.
We are developing and delivering a roadmap to leverage
technology, streamline processes, replace legacy systems and deliver a
consistent experience to more than 100+ agencies across 8 NSW Government
Departments.

What you will do

We are seeking an experienced Training Officer to
join an established and high-performing training team driving capability across NSW
Government's myWorkZone SAP solution. This role will play a key part in coordinating
training activities, scheduling and attendance reporting across multiple
onboarding agencies.
You will be instrumental in ensuring staff have registered
in training, attendance records are tracked and the training schedule is
executed as per the overarching deployment plan. You will be responsible for:

• Building MS Teams based webinars as per the
  training schedule
• Support the rollout and onboarding of agencies to
  the myWorkZone SAP solution, ensuring alignment with the
  overall learning and change strategy.
• Collaborate with the SAP Learning Lead and Change
  Management teams to maintain consistency of messaging and training
  communications, and track and manage training attendance data.
• Contribute to continuous improvement of
  training the training schedule and identify logistical impacts. risks and
  mitigations.
• Gather learner feedback and compile evaluation
  reports.

About you

You are an experienced and highly organised Project or
Training Coordinator who is a team player with the ability to pivot
and manage fast paced dynamic working environments. You are adept at working under
pressure and have an eye for detail, understanding the need for accuracy and
data integrity.

Essential Criteria:

• 5+ years'
  experience across multiple system supporting training coordination and
  scheduling activities
• Experience
  supporting large-scale training deployments.
• Proficiency
  in setting up MS Teams Webinars for training delivery.
• Strong
  communication, facilitation, and stakeholder engagement skills.
• Proven
  ability to manage training logistics and scheduling activities.
• Strong
  organisational and time management skills, with the ability to manage
  competing priorities.
• Proficient
  with MS Excel

Desirable:

• Experience
  working on public sector or government transformation
  projects.
• Familiarity
  with myWorkZone or NSW Government digital transformation
  initiatives.

What we need from you

An up-to-date CV (max 5 pages) and a cover letter (max 2
pages) outlining how your knowledge, skills and experience are aligned to the
role. In your cover letter please share your motivation for applying for this
position and your relevant skills.

Please note that assessments will be conducted for this
role. This involves submitting your application for review, an interview,
workplace assessment and reference checks.

A talent pool may be created from this recruitment action
for future temporary or ongoing vacancies in roles with similar capability
requirements

Salary Grade 7/8, with the base salary for this role starting
at $113,574 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please
contact Jyothsna Jain via

Visit the
Capability Application Tool to prepare for the recruitment process by accessing
practice application and interview questions based on the focus capabilities
listed in the role description.

Closing Date: Thursday, 20 November 2025, 9:59am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives
you the opportunity to help improve government services and be part of reform that
benefits people across NSW.  We are
focused on delivering excellent customer service, digital transformation, and
regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive
workplace   

The
strength of our workforce lies in its diversity and embracing difference, while
the key to our success is leveraging the contributions of employees with
different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may
require adjustments to allow you to fully participate in this selection process
(including an alternate format of the application form) please contact or

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process