Services and Spaces Team Leader

20 hours ago

Clayton South, Victoria, Australia Monash University Full time $120,000 - $180,000 per year

The Opportunity

Monash University Library is seeking a Services and Spaces Team Leader - Knowledge Management and Training to shape the future of Library frontline services across six vibrant campus libraries.

As a key member of our Services and Spaces leadership team, you'll drive excellence in customer experience, lead a high-performing team, and champion innovative training and knowledge management practices. Your work will directly support student success, academic engagement, and a welcoming, inclusive environment for all Library users.

In this pivotal role, you will:

  • Lead and mentor a team of 7–9 staff, fostering a culture of service excellence and continuous learning.
  • Design and deliver impactful training programs that align with Monash's values of equity, diversity, and inclusion.
  • Manage knowledge systems that empower staff and enhance service delivery across physical and virtual touchpoints.
  • Collaborate widely with Library and University stakeholders to innovate, improve, and promote our services.
  • Contribute strategically to service design, data analysis, and operational planning in a fast-paced, user-focussed environment.

What you need for success:

  • Proven leadership in a high-volume library or university service setting.
  • Expertise in training, knowledge management, and user-centred service design.
  • Strong project management, communication, and stakeholder engagement skills.
  • A commitment to inclusive practices and a passion for student success.

Join us in shaping a future-ready library that's welcoming, innovative, and deeply connected to the Monash community

About Monash University

At Monash, work feels different. There's a sense of belonging, from contributing to something groundbreaking – a place where great things happen.

We value difference and diversity, and welcome and celebrate everyone's contributions, lived experience and expertise. That's why we champion an inclusive and respectful workplace culture where everyone is supported to succeed.

Learn more about Monash.

Be part of our story. Work with us to #ChangeIt.

Monash supports flexible and hybrid working arrangements. We have a range of policies in place enabling staff to combine work and personal commitments. This includes supporting parents.

To Apply

Please submit a current copy of your resume along with a cover letter of no more than 2 pages, in which you outline how you meet the key selection criteria. For instructions on how to apply, please refer to 'How to apply for Monash Jobs'.

Diversity is one of our greatest strengths at Monash. We encourage applications from Aboriginal and Torres Strait Islander people, culturally and linguistically diverse people, people with disabilities, neurodivergent people, and people of all genders, sexualities, and age groups.

We are committed to fostering an inclusive and accessible recruitment process at Monash. If you need any reasonable adjustments, please contact us at hr- in an email titled 'Reasonable Adjustments Request' for a confidential discussion.

Your employment is contingent upon the satisfactory completion of all pre-employment and/or background checks required for the role, as determined by the University.

Enquiries: Dr. Anne Melles, Frontline Services Manager,

Position Description: Services and Spaces Team Leader - Knowledge Management and Training

Applications Close: Sunday 30th November 2025, 11:55pm AEDT

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