Platform Owner Manager

Aussie Broadband's (ABB) purpose is to change the game. As our Platform Owner Manager, you'll support this by driving strategy and delivery for our core technology platforms, bridging business and engineering while mentoring the next generation of Platform Owners. With a specialisation in Webex Contact Centre and Calabrio, you will help shape the future of our Contact Centre experience.

At Aussie Broadband we believe difference is something to celebrate. Being advocates for Inclusion and Diversity means our team can bring their whole selves to work and allows us to better represent our customers and the communities that we serve. As a proud Equal Opportunity Employer, supporting and celebrating difference is just one way that we demonstrate our value of 'Be good to people' everyday. 

Join us as we continue to grow and make a mark as the 5th largest telco in Australia

Why work for Aussie? 

Founded in regional Victoria almost 20 years ago, we are local from the ground up. What started in a living room in Morwell, has now expanded to every corner of Australia - we're growing fast and not slowing down

Our fantastic culture lives and breathes our values: 

• Don't be ordinary, be awesome

• Think BIG

• No bullsh*t

• Be good to people

• Have fun

We are proud to be a B Corp Certified company, which means we're good to our people, our customers, and the planet by maintaining the highest standards for social and environmental performance, transparency, and accountability.

We care about our community through our Pledge 1% commitment, sponsorship programs and our paid staff community service leave offering.  

But don't just take our word for it – We have been named one of the top employers in Australia by HRD magazine.

The good stuff

• 26 weeks paid parental leave for both primary and secondary caregivers (in addition to any government-paid leave)

• Discounted internet up to the value of $109 per month

• 20% off our Mobile services 

• Day to day benefits like flexible working arrangements, Employee Assistance Program (EAP), discounts with big names like Specsavers, HCF and many more

• Celebrating you With monthly rewards and recognition

• Internal training and resources for you to continue to learn, grow and achieve your career goals

• Yearly allowance for amazing Aussie merch

• Fitness Passport for access to multiple gyms and pools across Australia

Let's talk about you

The Platform Owner Manager provides leadership and strategic direction for the Platform Owner function. This role ensures alignment between business product strategy, engineering delivery and operational readiness. The role is accountable for setting product ownership standards, managing complex platform backlogs, and enabling Platform Owners to deliver value across multiple domains. 

To be successful in this role, you will possess:

• Significant experience in product/platform or system ownership, technical business analysis, or product management, with at least 3 years in a senior/lead role. 

• Demonstrated experience managing complex technical platforms and services at scale. 

• Strong understanding of Agile frameworks (Scrum, Kanban, SAFe) and DevOps practices. 

• Knowledge of cloud hosting, APIs, data platforms, contact centre, and/or telco network technologies (preferred). 

• Experience with Webex Contact Centre and Calabrio is highly regarded. 

• Proven ability to influence senior stakeholders and align technology delivery with business outcomes.

How will you support our "Why?"

The Platform Owner Manager acts as the bridge between business product management, engineering leadership, and site reliability/operations, ensuring that technical platforms, infrastructure and services and prioritised, scalable, secure and aligned to organisational strategy.  

Your responsibilities will include:

• Defining and maintaining standards, frameworks, and best practices for Platform Ownership across the organisation. 

• Acting as the senior point of escalation for backlog prioritisation and cross-squad dependencies. 

• Providing thought leadership in the evolution of platforms, APIs, and cloud/hosting capabilities, ensuring alignment with enterprise architecture and business strategy. 

• Representing the Platform Owner function at executive forums, steering groups, and program-level ceremonies. 

• Providing strategic direction and platform evolution for Webex Contact Centre and Calabrio, ensuring these platforms support scalable, secure, and customer-centric operations. 

• Mentoring and coaching Platform Owners at all levels, building career pathways and strengthening product ownership discipline. 

• Owning and governing backlogs for complex or enterprise-wide platforms (e.g., core off the shelf and in-house developed enterprise applications, IaaS/CaaS, API ecosystems).

• Balancing delivery of new features with technical debt remediation, resilience, and compliance requirements. 

• Developing internal capability and knowledge around Webex Contact Centre and Calabrio, mentoring Platform Owners in these technologies and fostering vendor relationships. 

Ready to join?

Hit the apply button to submit your application and our fantastic team will be in touch

Even if you feel you don't meet all the requirements, we'd still love to hear your story. We like to think outside the box with the people we hire.

If you have any questions, get in touch today with our team at 

Just a heads up, we can't take applications through email, so make sure you apply via the job link we've set for this role, so you don't miss out

---