IT Support Officer

7 days ago

Brisbane, Queensland, Australia Wanless Waste Management Full time $90,000 - $120,000 per year

About Us

Wanless Waste Management is a proudly Australian-owned and operated company, built on a foundation of integrity, service and innovation. Since our inception, we've experienced rapid growth, driven by fair pricing, a strong commitment to customer satisfaction, and our ability to deliver quality, timely service.

We are more than a waste management business. At Wanless, we are industry leaders in resource recovery, recycling and sustainable waste solutions. Our mission is to rethink waste, reduce environmental impact, and help businesses and communities transition to a circular economy.

As we continue to grow, we're looking for like-minded individuals who share our passion for sustainability, innovation, and making a real difference. Join us and be part of a company that's shaping the future of waste management in Australia.

Based in our Brisbane Oxley office is an excellent opportunity for an experienced IT professional to work in a fast-paced environment where you'll be involved in both day-to-day operations and exciting projects.

The Role

Reporting to the IT Manager, this hands-on & diverse role will see you providing down-to-earth IT support across our national business. You'll join a supportive team with opportunities for professional growth and career development.

What you'll be doing

  • Providing technical support for hardware, software and network issues.
  • Supporting user onboarding and offboarding processes.
  • Maintaining and updating IT documentation and asset records.
  • Assisting with deployment and updates for Microsoft Teams, SharePoint and Exchange email systems.
  • Managing user accounts, permissions and security settings within Microsoft 365.
  • Supporting API integrations and third-party software.
  • Managing and triaging daily help desk calls/e-mails from across the group.
  • Assisting with IT projects and implementations.
  • Running user training sessions and creating instructional materials.

About You

  • Knowledge of Windows and Microsoft 365
  • Understanding of Office 365 administration
  • Exposure to Azure (App registration, 2FA, domains, DKIM) and security risk management.
  • Familiarity with networking, backups, and firewalls.
  • Excellent analytical and problem-solving skills.
  • Strong communication skills with the ability to explain technical concepts simply.
  • Relevant IT qualifications
  • Ability to pass a medical & regular drug & alcohol testing
  • Current driver's licence.

What's on Offer

  • Competitive salary based on experience
  • Supportive and inclusive team environment
  • Stability with a long-standing, growing business
  • Opportunities for career development within a national company
  • Be part of a company making a real impact in sustainability
  • Permanent full time role – 5 days a week on site.
  • Relaxed office environment (business casual)
  • Exclusive discounts & cashback via our WORK app
  • Employee Assistance Program (EAP) free for employees & immediate family

If you're ready to combine your technical expertise with top-notch customer service, we'd love to hear from you Please send your cover letter and resume addressing the above criteria by clicking on 'Apply now'.

Due to the large number of applications; only successful candidates will be contacted. As an equal opportunity employer, we welcome applications from all backgrounds, experiences, and walks of life, and are committed to fostering a diverse and inclusive workplace.

To be eligible to apply for this position you must be an Australian or New Zealand citizen, permanent resident or hold a valid work permit or visa.

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