Level 3 Service Desk Technician

13 hours ago

Port Melbourne Victoria, Australia Kaine Mathrick Tech - Cyber-First Managed Services Full time $80,000 - $120,000 per year

Level 3 Service Desk Engineer

At KMTech, we're not just another Managed Services Provider – we're changing the game in everything we do.

As the
human face of tech
, we deliver standout customer experiences through connection, expertise, and a drive to do things better.

We're a high-performing, united team that values curiosity, growth, and accountability. If you want to lead, mentor, and make an impact – not just clock in – this is your next move.

Why You'll Love Working at KMTech

  • Supportive, high-performing culture that has your back
  • Genuine mentorship, collaboration & professional growth
  • Wellbeing first – flexibility, wellness programs, onsite wellness room & confidential EAP
  • Celebrate success – legendary EOFY & Christmas parties, team-building days
  • Paid training, certifications & clear career pathways
  • Fresh fruit, premium coffee & tea, and free on-street parking
  • Competitive salary package + real advancement opportunities

About the Role

We're looking for a Level 3 Engineer who brings energy, warmth, and a passion for delivering exceptional client outcomes.

You'll be the go-to technical expert in our Service Desk team – solving complex challenges, driving innovation, and mentoring others to grow.

Your day-to-day will include:

  • Taking ownership of high-impact, complex technical issues
  • Designing and implementing advanced system architectures
  • Overseeing security administration, virtualisation, integrations & deployments
  • Delivering modern cloud solutions across Microsoft 365, Azure & hybrid environments
  • Maintaining and improving technical documentation and processes
  • Identifying trends and recommending long-term improvements
  • Coaching and mentoring Level 1 & 2 technicians to build capability

About You

You're a tech-savvy problem solver who thrives on making things better — for clients and for your team.

You're a natural mentor, clear communicator, and confident under pressure.

You live and breathe our values:

  • Change the Game
    – challenge the norm & go above and beyond
  • United
    – back your team & your clients
  • Accountable
    – see it, own it, do it

You love what you do – and it shows.

What You'll Bring

  • Advanced troubleshooting across desktops, servers & networks (Windows/Mac/Linux)
  • Expertise in Microsoft 365, Azure AD, Exchange, SharePoint & Teams
  • Strong knowledge of infrastructure, DNS, DHCP, VPNs, firewalls, routing/switching
  • Experience with endpoint security, malware remediation & backup/DR solutions
  • Cloud tech skills (Azure, AWS, SaaS) + ITIL understanding
  • Excellent leadership, communication & problem-solving abilities

Certifications:

  • Microsoft Certified: Azure Solutions Architect Expert (required)
  • Microsoft 365 Enterprise Administrator Expert (required)
  • Azure Virtual Desktop Specialty (highly regarded)
  • AWS Certified Solutions Architect – Professional (desirable)
  • Degree or Diploma in IT (preferred)

Ready to Change the Game?

If you're ready to lead from the front, share your expertise, and join a team that genuinely backs you — we'd love to hear from you.

Apply now
and bring your skills to a place where excellence, growth, and good vibes go hand in hand.

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