Service Desk Representative

1 week ago

Port Melbourne Victoria, Australia Private Advertiser Full time $60,000 - $90,000 per year

At Intralot we provide the monitoring system and full operational support for the Victorian State Government for all pub and club electronic gaming machines in Victoria.

With 50 staff in Melbourne we have established a culture that reflects our values, one where we have a reputation for a superior service and can have fun at the same time. We are also proud of our diversity: from age, gender and cultural background, we have a breadth of perspectives, knowledge and opinions. Our company has also been recognised as a Great Place to Work for the 2nd year in a row

About the role

To be successful in this role, you will be a motivated and have a passion for customer service. You will be part of our friendly & supportive Service Desk team providing technical support (Don't worry, we will train you) to 500 gaming venues in Victoria. Our aim is to provide a world class experience to our customers through our professional, timely and efficient service standards.  Your ability to communicate at all levels and have a can-do attitude is key.

This role currently operates on a 24/7 rotating roster model (morning, afternoon and evening shifts), working 4 days on and 4 days off and is based onsite at our Port Melbourne Office.

Ideally you will have experience in the gaming industry (preferred but not essential) and/or call centre customer support. Alternatively, you might be a recent Graduate or are currently studying IT and/or looking to gain entry level experience in a more technical direction. This role will require you to apply your exceptional customer service skills, newly acquired technical expertise and gaming venue knowledge, to collaborate across our teams to efficiently resolve issues.

We would love to hear from you if you have:

  • Experience in Gaming Venues, Call Centre Support or Service Desk (preferred but not essential)
  • Recent Graduate and/or currently studying IT (preferred but not essential)
  • Great customer service skills
  • Demonstrate solid computer skills
  • Excellent verbal and communication skills
  • Excellent problem-solving skills
  • Navigate your way through a call centre telephony system, or not shy to learn
  • Have or be able to obtain a valid National Police Check
  • Have or be able to obtain a valid Gaming Industry Employee License

Benefits & perks

  • Thorough training program before sitting in the driver's seat
  • Work-life balance (4 days on/ 4 days off on a 24/7 rotating roster)
  • 1-week additional annual leave per year (That's 5 weeks per year)
  • Collaborative and friendly team
  • Onsite parking

You must be an Australian citizen or permanent resident with unrestricted and unlimited work rights.

If this sounds like you and you would like to join our Intralot team, please apply as we would love to hear from you.

Please note only shortlisted candidates will be contacted.

Agencies, we've got this one for now.  Please refrain from contacting us.

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