Customer Service Coordinator

1 day ago

Penrith Municipality, Australia Foodboss Full time $60,000 - $80,000 per year

Join one of Western Sydney's fastest-growing cold-chain logistics companies. We're looking for a Customer Service Coordinator to take ownership of customer enquiries, delivery investigations, and service reporting, while supporting the day-to-day workflow of our customer service team.

You'll be the go-to contact for transport and warehouse queries, coordinating communication between customers, drivers, and operations. This is a hands-on role – you'll still jump on phones, enter bookings, and cover reception as needed – but with added responsibility for enquiry resolution, delivery performance reporting, and supporting the smooth running of the team.

If you enjoy problem solving and keeping things moving in the right direction than this role is for you.

Normal Hours of Work:

9am - 5pm Monday to Friday

Duties and responsibilities within this role are varied and will include, but not be limited to:

  • Respond to telephone calls, manage and prioritizing emails in a shared inbox and enter Customer orders accurately and efficiently
  • Processing of client bookings via email.
  • Liaise between the customer, the warehouse team and operations team
  • Problem solving and complaint resolution
  • Learn other functions of other team members to achieve cross training and carry out tasks as required
  • Chasing ETA for customers
  • Liaising with operational staff to ensure all customer requirements are met.
  • Attend to Inbound and outbound customer service calls/ queries
  • Provide updates concerning consignment status and Proof of Deliveries.

Essential Requirements:

  • Minimum two (2) years experience in transport, logistics or warehousing customer service
  • Communicate clearly and confidently with customers and internal teams
  • Data entry skills – High level of accuracy
  • Outstanding customer service and communication skills with the ability to build relationships both internally and externally
  • Team player, able to multitask and work independently in a fast-paced environment with accuracy and professionalism
  • Passionate about customer service levels being met
  • Have strong time management skills
  • Excellent written and verbal skills
  • A keen eye for detail along with a high level of accuracy, working to strict deadlines
  • Computer knowledge with excellent Excel skills
  • Ability to multitask and work toward deadlines

Fast paced environment and no day the same.

If you are looking for your next challenge in the logistics industry, have an eye for detail, willing to learn and a team player, we want to hear from you

Interested applicants please apply via SEEK NOW

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