Customer Service Officer

4 days ago

Penrith Municipality, Australia Hear-Clear Australia Full time $62,400 per year

At Hear-Clear Australia, we are seeking an experienced Part-time Receptionist to join our hearing Clinic in Penrith, NSW. As the first point of contact for our patients, you will play a crucial role in ensuring a positive and seamless experience from the moment they walk through our doors.

About the Role

As a Part-time Receptionist, you will be working at our Penrith clinic, 2-4 days a week 9-4pm. May have to travel to head office Dural clinic if required.

Hourly rate: $30 per hour

Superannuation: 11.5% p.a

What you'll be doing

  • Warmly greet and welcome patients, providing excellent customer service
  • Schedule and manage patient appointments efficiently
  • Handle patient enquiries and provide information about our services
  • Maintain accurate and up-to-date patient records
  • General office administration tasks
  • Processing payments
  • Follow up calls to clients

What we're looking for

  • At least 1-2 years customer service experience in a medical or health care setting.
  • Strong communication and interpersonal skills with the ability to interact professionally with patients
  • Excellent organisational and multitasking abilities to manage a diverse workload
  • Excellent computer skills - e.g, typing, navigating new software, proficient in Microsoft Office.
  • A friendly, patient and empathetic demeanour to provide exceptional patient care.
  • Ability to work autonomously as well as part of a team
  • Ability to complete work tasks accurately and timely manner
  • Good attention to detail

What we offer

At Hear-Clear Australia, we are committed to providing a supportive and flexible work environment. You will have the opportunity to work closely with our experienced healthcare team, expand your skills, and be part of a growing organisation that is making a difference in the lives of our patients. We offer competitive remuneration, a friendly and collaborative team culture, and ongoing training and development opportunities.

About us

Hear-Clear Australia is a leading provider of comprehensive hearing healthcare services. Our mission is to improve the quality of life for individuals with hearing difficulties by offering state-of-the-art hearing solutions and exceptional patient care. With a team of highly skilled audiologists and support staff, we are dedicated to delivering personalised and innovative care to our patients.

If you are passionate about healthcare and delivering exceptional customer service, we encourage you to apply for this exciting Receptionist role at our Dural Hearing Clinic. Apply now and join our growing team. Also please submit your resume and cover letter to:

Application closes 07/11/25

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