Customer Services Officer

3 days ago

Darwin, Northern Territory, Australia Singapore Airlines Full time $67,666 - $82,821 per year

CUSTOMER SERVICES OFFICER

We are seeking to appoint a highly motivated and skilled Customer Services Officer to join the Singapore Airlines Darwin Traffic Team, which is based in Darwin Airport. The position is responsible for managing airport operations, provide and assist with customer servicing at all operational areas.

The successful applicant will be responsible for, but not limited to:

  • Perform activities related to flight handling, including pre-flight planning, check-in, departure and arrival handling, baggage, lost and found, ramp, lounge, delay handling and any customer enquiries.

  • Proactively interact with customers at all touchpoints and address complaints by providing effective solutions.

  • Work closely with various ground services partners to ensure that services are delivered in accordance with the service standards agreement

  • Maintain proper records and filing system on flights and daily operations.

  • General airport administrative duties, including vendor invoice verification.

  • Review work procedures and implement solutions to improve the service experience or efficiency.

  • Any other duties as assigned by Station Manager Darwin

The successful candidate will possess:

  • Sound knowledge and understanding of all traffic and operational functions including criteria such as check-in, delay handling, crisis management etc.

  • Strong service ethic, good time management/organizational skills and ability to work flexible hours, when required, in a busy environment.

  • Good interpersonal skills with internal/external customers and strong conflict resolution skills.

  • A strong team player who promotes team spirit and team unity.

  • Ability to obtain security clearance for an ASIC pass

This is a Full-Time permanent position. All candidates must be eligible to work in Australia, as evidenced by Australian citizenship or Permanent Residency status.

The position has a salary range of $67,666 - $82,621 inclusive of superannuation. The starting salary may be adjusted commensurate with experience and forms part of an overall salary package that includes superannuation, attractive travel benefits and subsidized health insurance.

How to apply

To apply, email your CV and cover letter addressing the selection criteria listed above to ************ To ensure your application is considered for the appropriate role, please note the Position title "Customer Services Officer - Darwin" in the email subject line.

Applications close 08th June 2025. Only shortlisted applicants will be contacted for an interview.

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