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Customer Service Officer

2 weeks ago

Darwin, Northern Territory, Australia Goal Indigenous Services Full time $60,000 - $80,000 per year

Goal Indigenous Services are looking for a proactive, professional Customer Service Officer with contact centre experience to join our Darwin team. If you're a problem solver who thrives in a fast-paced environment and enjoys delivering exceptional service, we want to hear from you

What you'll do

  • Answer and direct incoming calls with professionalism and efficiency
  • Provide solutions to customer complaints and queries
  • Advise customers on compliance issues (OHS, SW regulations)
  • Manage and respond to emails in shared mailboxes
  • Book and schedule services
  • Handle dispute resolution calmly and effectively
  • Update service records (POs, access requirements, etc.)

What you'll bring

  • Essential: Proficiency in Microsoft Office 365 (Word, Excel, Outlook)
  • Preferred: CRM experience (Salesforce highly regarded)
  • Previous call centre/contact centre experience
  • Strong multitasking and organisational skills
  • High attention to detail and commitment to accuracy
  • Excellent communication and problem-solving skills

About you

  • Reliable with a strong work ethic - you understand the importance of being present and prepared
  • Committed to safety and compliance
  • Self-motivated with the ability to work independently and as part of a team

Benefits

  • 2-month fixed-term contract with potential career pathways
  • Work-life balance - Monday to Friday
  • Be part of a respected national company with a strong safety culture

Apply NOW via the link below or email your resume to