Service Support Officer

2 days ago

Hope Island, Queensland, Australia Horizon Yacht Australia Full time $70,000 - $120,000 per year

Are you looking for more than a 9–5? Do you want a role that combines your skills with an exciting lifestyle, where no two days are the same? Horizon Yacht Australia is offering a unique opportunity to join our growing team.

From hands-on involvement in vessel deliveries, to attending Horizon Rendezvous events, and even opportunities for international travel, this role is as much about lifestyle as it is about career.

If you're the kind of person who gets a buzz from keeping things humming—juggling schedules, smoothing out snags, and making customers feel looked after—you'll fit right in. You'll be the behind-the-scenes legend who keeps our service operation shipshape: coordinating warranties, wrangling parts, syncing calendars, and being the friendly link between our team, shipyards, OEMs, and customers. All from our beautiful Sanctuary Cove base.

We're looking for someone who is

  • Practical, reliable, and willing to roll up their sleeves
  • Keen to grow and take on new responsibilities
  • Excited by the idea of travel, events, and being part of an energetic team
  • Passionate about delivering great service and representing one of the world's most prestigious yacht brands

What you'll do

  • Own warranty admin: Lodge, track, and finalise claims; liaise with suppliers/manufacturers; keep docs audit ready.
  • Keep our portal pristine: Update notes, media, service activities, and follow-ups so everything's accurate and easy to find.
  • Be the go-to connector: Coordinate with the shipyard and OEM warranty teams; follow up technical queries and product updates; record outcomes.
  • Master the diary: Book service appointments, technician visits, warranty periods, and internal meetings; keep calendars conflict-free.
  • Handle quotes & invoices: Request and track repair quotes, liaise for approvals, review invoices, and work with Accounts/Sales for accurate billing.
  • Parts pro: Source and quote new parts, coordinate dispatch/logistics, and keep an eye on stock levels.
  • Pitch in with pickups/deliveries: Coordinate—and occasionally carry out—runs for parts/equipment with proper documentation.
  • Marina berthing support: Assist with berthing logistics and records; provide monthly reports for invoicing.

About you

  • Experience in service administration or technical support.
  • Organised, unflappable, and great at multitasking.
  • Clear and confident communicator—written and verbal.
  • Comfortable with Microsoft Office and service management systems.
  • Bonus points for quoting, invoicing, and CRM know-how.
  • A background in boating or the marine industry is a plus but is not required.
  • A team player who can also work independently.
  • Valid driver's licence (for occasional deliveries/pickups).

What's in it for you

  • Competitive salary aligned to experience.
  • Ongoing training and development to keep your skills sharp.
  • A clear pathway for growth – with opportunities to move into senior technical support roles after your first 12–18 months
  • The chance to be part of a close-knit, supportive and down-to-earth team culture.
  • Access to unique industry experiences that most people never get to see
  • A picturesque marina location at Sanctuary Cove—yes, your office view wins.

Working with Horizon isn't just a job – it's a chance to be part of some of the most exciting experiences the marine industry has to offer.

Please submit applications by Friday 26 September 2025

Job Type: Full-time

Work Location: In person

  • Administration Officer

    2 days ago

    Hope Island, Queensland, Australia Department of Education Full time $60,000 - $80,000 per year

    The Early Childhood Regulatory Authority, South East Region is seeking a high performing Administration Officer to join our team in the Hope Island Office. We are looking for someone with strong communication skills and customer service skills to support the Regulatory team to provide quality service to their clients.As the Administration Officer you...

  • Principal Advisor, Rapid Support Squad

    2 weeks ago

    Hope Island, Queensland, Australia Department of Education Full time $90,000 - $120,000 per year

    Are you passionate about improving student safety and wellbeing through evidence-based bullying prevention and response?The Department of Education is seeking a dynamic Principal Advisor, Rapid Support Squad tolead multidisciplinary regional responses to acute incidents, support principals with timely advice, and strengthen school capability.This is a unique...

  • Junior Administrator

    11 hours ago

    Hope Island, Queensland, Australia Astute Realty Q Full time $50,000 - $70,000 per year

    Full TimeHope Island Gold CoastCloses: October 17, 2025Job Categories: Administration / Office Support | OtherAstute Realty QJob Summary:Strong communication and organisational skillsWillingness to learn with a positive attitudeBasic computer skillsAttention to detail and ability to multitaskExperience Required: Any experienceKickstart your career in...

  • Dockhand

    4 days ago

    Hope Island, Queensland, Australia MULPHA Full time $60,000 - $90,000 per year

    Introduction:THE OPPORTUNITYSanctuary Cove Marina is looking for a self-motivated and energetic person to join its team. If you have a passion for the water, love a challenge and have a personality for great customer service we would like to hear from you. The Dockhand role is responsible for providing a high standard of customer service to marina users, as...

  • Dockhand

    2 days ago

    Hope Island, Queensland, Australia Mulpha Australia Limited Full time $40,000 - $60,000 per year

    THE OPPORTUNITYSanctuary Cove Marina is looking for a self-motivated and energetic person to join its team. If you have a passion for the water, love a challenge and have a personality for great customer service we would like to hear from you. The Dockhand role is responsible for providing a high standard of customer service to marina users, as well as...

  • Maintenance/Infrastructure Plan Advisor

    2 days ago

    Hope Island, Queensland, Australia Randstad - Construction, Property & Engineering Full time $90,000 - $120,000 per year

    Infrastructure Advisor (Maintenance Plan Advisor) - AO6Locations: Hope Island (Gold Coast)Duration: Casual contract until 30/06/2026Rate: $73.96Your OpportunityWe are seeking a proactive and skilledMaintenance/Infrastructure Plan Advisor to join the Infrastructure Services Division. This role is essential in supporting the operation and development of a...

  • Infrastructure Maintenance Plan Advisor

    1 week ago

    Hope Island, Queensland, Australia McArthur Full time $90,000 - $120,000 per year

    We are seeking a highly skilled and client-focused Maintenance Plan Advisor to join a government team providing expert advice on facilities planning, investment, and asset management within the education sector. This is a fantastic opportunity to leverage your expertise in infrastructure management and make a significant impact on the upkeep and development...

  • Property Manager

    5 hours ago

    Hope Island, Queensland, Australia Astute Realty Q Full time $75,000 - $90,000 per year

    Full TimeHope Island Gold Coast$75,000 – $90,000 per year AUD / YearCloses: October 17, 2025Job Categories: Office Management | Real Estate & Property | OtherAstute Realty QJob Summary:$75,000 – $90,000 per yearPrevious experienceCurrent Real Estate Registration Certificate or LicenceStrong communication and organisational skillsProficiency in property...

  • Draftsperson

    2 weeks ago

    Hope Island, Queensland, Australia Stockland Full time

    The OpportunityWe have a newly created opportunity for a Residential Draftsperson to join our growing Design team at Stockland Halcyon's Head Office in Hope Island. This team is dedicated to delivering high-quality homes and exceptional service across our Land Lease Communities – lifestyle villages for over 50s featuring detached homes, clubhouses and...

  • Project Co-ordinator

    4 days ago

    Hope Island, Queensland, Australia Pure Painting Contractors Pty Ltd Full time $60,000 - $90,000 per year

    About UsWe are a small insurance and residential painting and plastering company with a strong commitment to customer service. Based in Hope Island, Gold Coast. Servicing clients nationally.About the RoleWe require a Project Coordinator to join our team. This role will involve general administration duties and liaising with Clients, Builders and Trades by...