Service Support Officer

4 days ago

Hope Island, Queensland, Australia Horizon Yacht Australia Full time $70,000 - $120,000 per year

Are you looking for more than a 9–5? Do you want a role that combines your skills with an exciting lifestyle, where no two days are the same? Horizon Yacht Australia is offering a unique opportunity to join our growing team.

From hands-on involvement in vessel deliveries, to attending Horizon Rendezvous events, and even opportunities for international travel, this role is as much about lifestyle as it is about career.

If you're the kind of person who gets a buzz from keeping things humming—juggling schedules, smoothing out snags, and making customers feel looked after—you'll fit right in. You'll be the behind-the-scenes legend who keeps our service operation shipshape: coordinating warranties, wrangling parts, syncing calendars, and being the friendly link between our team, shipyards, OEMs, and customers. All from our beautiful Sanctuary Cove base.

We're looking for someone who is

  • Practical, reliable, and willing to roll up their sleeves
  • Keen to grow and take on new responsibilities
  • Excited by the idea of travel, events, and being part of an energetic team
  • Passionate about delivering great service and representing one of the world's most prestigious yacht brands

What you'll do

  • Own warranty admin: Lodge, track, and finalise claims; liaise with suppliers/manufacturers; keep docs audit ready.
  • Keep our portal pristine: Update notes, media, service activities, and follow-ups so everything's accurate and easy to find.
  • Be the go-to connector: Coordinate with the shipyard and OEM warranty teams; follow up technical queries and product updates; record outcomes.
  • Master the diary: Book service appointments, technician visits, warranty periods, and internal meetings; keep calendars conflict-free.
  • Handle quotes & invoices: Request and track repair quotes, liaise for approvals, review invoices, and work with Accounts/Sales for accurate billing.
  • Parts pro: Source and quote new parts, coordinate dispatch/logistics, and keep an eye on stock levels.
  • Pitch in with pickups/deliveries: Coordinate—and occasionally carry out—runs for parts/equipment with proper documentation.
  • Marina berthing support: Assist with berthing logistics and records; provide monthly reports for invoicing.

About you

  • Experience in service administration or technical support.
  • Organised, unflappable, and great at multitasking.
  • Clear and confident communicator—written and verbal.
  • Comfortable with Microsoft Office and service management systems.
  • Bonus points for quoting, invoicing, and CRM know-how.
  • A background in boating or the marine industry is a plus but is not required.
  • A team player who can also work independently.
  • Valid driver's licence (for occasional deliveries/pickups).

What's in it for you

  • Competitive salary aligned to experience.
  • Ongoing training and development to keep your skills sharp.
  • A clear pathway for growth – with opportunities to move into senior technical support roles after your first 12–18 months
  • The chance to be part of a close-knit, supportive and down-to-earth team culture.
  • Access to unique industry experiences that most people never get to see
  • A picturesque marina location at Sanctuary Cove—yes, your office view wins.

Working with Horizon isn't just a job – it's a chance to be part of some of the most exciting experiences the marine industry has to offer.

Please submit applications by Friday 26 September 2025

Job Type: Full-time

Work Location: In person

  • Support Worker

    2 weeks ago

    Hope Island, Queensland, Australia Ikare Support Services Full time $33,000 - $40,000 per year

    Support Worker – Community & In-Home SupportiKare Support ServicesVarious Locations – Greater Gold Coast, QLDCasual, Part-Time or Full-TimeMake a real impact. Empower people. Grow your career.At iKare Support Services, we believe in doing more than just supporting, we walk alongside people with disabilities to live full, independent, and meaningful...

  • Junior Administrator

    1 day ago

    Hope Island, Queensland, Australia Astute Realty Q Full time $50,000 - $70,000 per year

    Full TimeHope Island Gold CoastCloses: October 17, 2025Job Categories: Administration / Office Support | OtherAstute Realty QJob Summary:Strong communication and organisational skillsWillingness to learn with a positive attitudeBasic computer skillsAttention to detail and ability to multitaskExperience Required: Any experienceKickstart your career in...

  • Property Manager

    21 hours ago

    Hope Island, Queensland, Australia Astute Realty Q Full time $75,000 - $90,000 per year

    Full TimeHope Island Gold Coast$75,000 – $90,000 per year AUD / YearCloses: October 17, 2025Job Categories: Office Management | Real Estate & Property | OtherAstute Realty QJob Summary:$75,000 – $90,000 per yearPrevious experienceCurrent Real Estate Registration Certificate or LicenceStrong communication and organisational skillsProficiency in property...

  • Facilities Coordinator

    2 weeks ago

    Hope Island, Queensland, Australia Bright & Duggan Property Group Full time $60,000 - $80,000 per year

    Introduction:Bright & Duggan Group is built on the principles of United, Trusted, Accountable, and Visionary. These values serve as the foundation for our team and guide our approach to work and interactions with clients and colleagues. We expect all employees to consistently promote and uphold these values.As Bright & Duggan team members, our employees act...

  • Events Manager

    2 weeks ago

    Hope Island, Queensland, Australia MULPHA Full time $104,000 - $130,878 per year

    Introduction:THE ROLEJoin the events team at Mulpha, where we pride ourselves on our fast-paced, energetic, and fun-loving culture. We're a tight-knit group passionate about creating world-class events that leave a lasting impact. At Mulpha Events, you'll find a vibrant team environment, real opportunities to grow and travel, and a place where hard work is...

  • Insurance Broker Assistant

    23 hours ago

    Hope Island, Queensland, Australia HAYLO People Full time $60,000 - $80,000 per year

    HAYLO People are specialists in General Insurance and Personal Injury recruitment, with a proven track record of connecting top talent with leading companies. We're partnering with a well-established insurance brokerage in Brisbane CBD to recruit a Broker Assistant to support their broking team. This role offers the opportunity to work closely with...

  • Restaurant Manager/ Supervisor

    1 week ago

    Hope Island, Queensland, Australia Teppanyaki at Sanctuary Cove Full time $70,000 - $120,000 per year

    Location: Sanctuary Cove, Gold Coast QLDCompany: Kuroki TeppanyakiJob SummaryKuroki Teppanyaki is a vibrant and sophisticated Japanese restaurant located in Sanctuary Cove, Gold Coast. We are passionate about food, service, and creating unforgettable experiences for our guests.Role OverviewWe are looking for an experienced Manager / Supervisor to oversee...

  • Phone sales and appointment setter in the Medical Industry

    2 weeks ago

    Hope Island, Queensland, Australia Zen Medical Full time $100,000 per year

    Job Title: Patient Management and Appointment Setter – Warm Leads (Remote) We are seeking a motivated and experienced individual to join our team in a dual role combining patient management and appointment setting. This is a remote position where you will be responsible for managing ongoing patient support and contacting warm leads—current and past...

  • Duty Manager

    2 weeks ago

    Hope Island, Queensland, Australia MULPHA Full time $80,000 - $120,000 per year

    Description:THE OPPORTUNITYWe're looking for an experienced Duty Manager to lead our team and deliver exceptional customer experiences at the Cove Tavern. This is a hands-on role supporting the Venue Manager in overseeing daily operations, gaming, compliance, and customer service.Your responsibilities will include:Running the day-to-day shift operations of...

  • Waitstaff/Bartender

    1 week ago

    Hope Island, Queensland, Australia Teppanyaki at Sanctuary Cove Full time $70,000 - $120,000 per year

    Location: Sanctuary Cove, Gold Coast QLDCompany: Kuroki TeppanyakiJob SummaryKuroki Teppanyaki is a vibrant and sophisticated Japanese restaurant located in Sanctuary Cove, Gold Coast. We are passionate about food, service, and creating unforgettable experiences for our guests.Role OverviewWaiter/WaitressResponsibilities:Greet and serve guests with a...