membership officer

3 days ago

Canberra n Capital Territory, Australia Australasian Society of Association Executives Full time $60,000 - $100,000 per year

About Us
Cooperative Research Australia (CRA) is the national association for industry-research collaboration. Our purpose is to strengthen and promote the transformative potential of collaborative, industry-led research through knowledge exchange, professional development, and advocacy. We aspire to be widely recognised as the most influential and valued members-first association for cooperative research in Australia.

Job Purpose
Reporting to the General Manager, the Membership Officer is responsible for a diverse range of functions central to CRA's membership. This includes developing and implementing targeted membership recruitment campaigns, managing ongoing member communications, analysing retention data, and conducting satisfaction surveys. The role also coordinates membership operations, strategic relationship management, and revenue oversight.

Key Responsibilities

  • Lead recruitment of new members across all member categories.
  • Maintain an active pipeline of leads.
  • Deliver membership pitches to prospective members.
  • Act as the primary point of contact for members on membership-related queries.
  • Manage the end-to-end annual membership cycle process.
  • Ensure members understand and access their benefits.
  • Build strong, ongoing relationships with members.
  • Support the Member Engagement Coordinator in delivering events.
  • Monitor and report on member satisfaction.
  • Execute CRA's membership processes and engagement cycle.
  • Own membership revenue and engagement targets.
  • Serve as the system owner of Membes.
  • Manage renewal processes.
  • Work with data specialists to improve efficiency.
  • Identify and implement automation opportunities.
  • Provide regular reports to the CEO/GM for Board reporting.
  • Participate in safe work activities and follow WHS protocols.
  • Develop and extend industry knowledge through participation in seminars and wider reading.

Key Competencies

  • Demonstrated capacity to develop relationships with a diverse range of stakeholders.
  • Excellent interpersonal skills.
  • Exceptional organisational skills, attention to detail, and accuracy.
  • Strong IT skills and capacity to learn new systems quickly.
  • Ability to work independently and in a team environment.

Essential
Specific Experience and Qualifications:

  • Demonstrated experience in membership management.
  • Exceptional office administration experience and knowledge.
  • Highly effective written and verbal communication skills.
  • Commitment to, and enthusiasm for, client service and delivery.
  • Ability to be flexible to fit with business demands.
  • Ability to work well under pressure.
  • Proficiency in the effective use of computer applications (e.g., Outlook, MS Word, MS Excel, PowerPoint, Jira, Teams, Zoom).

Desirable

  • Experience in a CRC or similar research-industry collaborative organisation.
  • Experience in a Membership, Non-profit, or Industry Association.
  • Interest in industry-research collaboration.
  • Proficiency in Membes.

How To Apply
We welcome your application in the form of a cover letter highlighting your experience and interest along with a detailed CV
via SEEK here
.

For enquiries, please contact

Note:

  • Applications will be reviewed regularly so we encourage you not to delay your application.
  • The preferred applicant will be required to complete employment verification checks, including a national police check before progressing to any offer of employment.

  • Membership and Administration Assistant,

    1 week ago

    Canberra, n Capital Territory, Australia Law Council of Australia Full time $77,000 - $87,000 per year

    Full-time or part-time positionSalary: $77,000-$87,000Copy of Position DescriptionApplications due 19 September 2025.About the SectionThe Family Law Section of the Law Council of Australia is the largest professional association for family law practitioners, with a membership of more than 3,000 from all Australian States and Territories and internationally....

  • membership manager act

    2 weeks ago

    Fyshwick, n Capital Territory, Australia Australasian Society of Association Executives Full time $80,000 - $120,000 per year

    About The CompanyNECA is an Industrial Association representing the interests of the electrical and communications contracting industry across Australia, for over a century. As a not-for-profit thriving business and association, we pride ourselves in providing excellent service, guidance and advice to our members to help them build stronger businesses and to...

  • Program Officer

    1 week ago

    n Capital Territory, Australia Rural Locum Assistance Program Full time $60,000 - $90,000 per year

    Aspen Medical is a global provider of innovative healthcare solutions across a diverse range of clients within the Defence, Mining, Oil and Gas, Government and Humanitarian sectors. We are a world leader in the delivery of exceptional healthcare in any setting, particularly those that are remote, challenging, and under-resourced.We are seeking a...

  • Office Coordinator

    1 week ago

    Canberra, n Capital Territory, Australia Protiviti Australia Full time $60,000 - $90,000 per year

    At Protiviti, we believe in empowering our employees. We value diversity and inclusion and celebrate the unique perspectives each employee brings. Our nurturing culture fosters teamwork and growth opportunities that allow individuals to thrive both personally and professionally.Protiviti is a global business consulting firm composed of experts specialising...

  • Payroll Officer

    1 week ago

    Canberra, n Capital Territory, Australia Aspen Medical Full time $104,000 - $130,878 per year

    Job DescriptionAspen Medical is a global provider of innovative healthcare solutions across a diverse range of clients within the Defence, Mining, Oil and Gas, Government and Humanitarian sectors. We are a world leader in the delivery of exceptional healthcare in any setting, particularly those that are remote, challenging, and under-resourced.We are seeking...

  • Project Support Officer

    1 week ago

    Canberra, n Capital Territory, Australia Vertical Scope Group Full time $90,000 - $120,000 per year

    JoinVertical Scope Group's(VSG) Professional Services Division inCanberraas we are seeking a driven, highly skilled and competentTS-PV, Project Support Officerto join our award-winning team in supporting our Defence and National Intelligence Community customers.About You:Demonstrated experience in the use of Defence Financial systems.Demonstrated experience...

  • Chief Financial Officer

    1 week ago

    Canberra, n Capital Territory, Australia ACT Government Full time $376,285 - $389,635 per year

    Closes: 24 September 2025Classification:Executive Level 2.4Position No:E1405Directorate:City and EnvironmentAdvertised (Gazettal date):10 September 2025Contact Officer:Andrew Doyle on or Details:Shape the future of financial management in the ACT public sectorWe're seeking a strategic and experienced financial leader to join the City and Environment...

  • Actfr Cfu Membership Officer

    3 days ago

    Canberra, Australia ACT Government Full time

    The membership officer provides a range of services to the volunteer workforce that make up the ACTFR Community Fire Units across the Territory. This includes participating in community engagement activities, assisting with the management of CFU member welfare, learning and development management, engagement with volunteers and other staff internal and...

  • Senior Project Officers

    7 days ago

    Canberra, n Capital Territory, Australia Vertical Scope Group Full time $90,000 - $120,000 per year

    Join Vertical Scope Group's(VSG) Professional Services Division in Canberraas we are seeking a driven, highly skilled and competentNV1 cleared, Project Officers to join our award-winning team in supporting our Defence and National Intelligence Community customers.About you:Experiennce in working large complex technological projects.supporting...

  • Membership & Communication Administrator

    1 week ago

    Canberra, Australia BespokeHR Full time

    An exciting and flexible position supporting the work of a leading agricultural not-for-profit. - Flexible hours - casual or permanent part-time position (approx. 20 hours per week) - Ability to work from home (Canberra base preferably but other locations considered) - Attractive remuneration **Who the Company is?** SPAA (Society of Precision Agriculture...