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Cluster Manager

2 weeks ago

Sydney, New South Wales, Australia Beautopia Hair and Beauty Pty Ltd Full time $104,000 - $130,878 per year

About the business and the role

Beautopia is a wholesale distributer selling all things Hair, Nails and Beauty to customers across Australia

As a Beautopia Cluster Manager, you will work closely alongside Store Managers to help and support and mentor them to ensure consistent growth in sales ,correct merchandising, ordering and stocking.

The role involves being responsible for store sales and operations, across various store fronts   You will manage and oversee most aspects of the in-store operations including managing ,merchandising, driving customer loyalty, inventory management, process documentation,  You will also be responsible for mentoring and motivating in-store staff as well as driving customer service and sales through your customer focused approach. You will assist with marketing and promotions, and  will be involved in new store set ups and stocktaking . The role will incorporate head office strategy planning to execute company goals, as well as ad hoc business administration

This is a rewarding role where through mentoring you will see the rewards of store growth and customer satisfaction.

The role is dynamic  and varied and as Beautopia is a business constantly seeking to grow and improve. The role is a mix of cluster management and head office operations.

Job tasks and responsibilities

  • Manage store staff including recruitment, training, mentoring, and issue resolution  and rosters.
  • Manage in-store merchandising and sales promotions
  • Work closely with internal teams to create pricing strategies and monitor feedback customer feedback to ensure optimum customer experience
  • Create and implement procedures for better efficiencies/controls.
  • Create marketing strategies to build sales and drive sales within the store team
  • Role involves interstate travel.

Skills and experience

  • 5+  years in a retail/trade store  team management role ideally within fashion or beauty brand
  • Exceptional customer service experience and a customer-centric approach
  • Strong communication and relationship management skills to work with internal stakeholders and multiple external partners
  • Branch experience an advantage
  • Excel skills a plus
  • Detailed operations experience a plus
  • Position is based in Lane Cove but involves interstate travel to various stores.

Please send a COVER LETTER  along with CV if you wish to apply for this dynamic role.