Scheduling Officer

4 days ago

North Sydney Council, Australia Community Options Australia Full time $60,000 - $80,000 per year

Based in Sydney (Office-Based Role) | Full-Time or Part-Time

Support meaningful work in aged care — from the heart of our office.

Community Options Australia (COA) is a not-for-profit organisation dedicated to helping older Australians stay independent by connecting them with the services and support they need at home and in their communities.

We're currently seeking self-motivated, organised team members to join our Assessment Services Support Team, working from our Sydney office.

Why Join COA?
  • Supportive and collaborative team environment
  • Flexible working arrangements (in-office preferred)
  • Not-for-profit salary packaging options
  • Equipment and ongoing professional support

About the Role

We have multiple roles available and can offer full-time or part-time positions for the right applicants.

You'll report to the Team Lead, provide essential coordination and administrative support to our remote assessor workforce across NSW and the ACT. This is a non-client-facing, office-based role, ideal for someone who enjoys structured work, problem-solving, and contributing to a greater purpose.

Key Responsibilities

  • Book and schedule client assessments in NSW and ACT
  • Complete pre-home visit checklists to support assessors
  • Liaise between clients and our remote team of assessors
  • Accurately manage data entry and documentation in the My Aged Care online portal and COA's internal systems
  • Provide administrative and coordination support to the wider assessment team
About You

You'll be a detail-oriented and proactive communicator with strong organisational skills and a commitment to quality work.

We're looking for someone with:

  • Experience in a similar administrative or coordination role
  • Strong computer skills and comfort navigating multiple online systems
  • Ability to work both independently and collaboratively
  • Excellent time management and communication skills
  • A valid National Criminal History Check and Working with Children Check (NSW or equivalent), or willingness to obtain these
  • Strong written and verbal English skills are essential.

COA is committed to being an equal opportunity employer and proudly welcomes applicants from all cultures, backgrounds, and identities.

We encourage applications from bilingual or multilingual individuals, as we serve a diverse community.

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