Customer Service Representatives

Who We Are

Stramit is "Australia's leading vertically integrated steel manufacturer and total steel building material solutions provider" Part of the Fletcher Building Group employing 14,900 people across New Zealand, Australia and the South Pacific. Our connected purpose is focused on 'improving the world around us through smart thinking, simply delivered' providing our customers real value.

About the Position

Are you passionate about enhancing customer experiences and supporting organizational success? Stramit is seeking a committed Customer Service Representative to join our vibrant and forward-thinking team.

In this pivotal role, you will serve as the main point of contact for our valued customers. Your responsibilities include thoroughly understanding customer needs, applying solution-based selling tactics to drive sales, and deliver exceptional customer service. Working closely with our branch, transport, and planning teams, you will play a crucial role in ensuring prompt fulfillment of customer orders and facilitating efficient product delivery and pickups from our Coffs Harbour site.

This is a full time, permanent opportunity based onsite at our Coffs Harbour branch, with requirements to be in the office Monday through Friday.

Key responsibilities:

• Support and work with our Residential and Distributor, Commercial and Sheds & Outdoor Customer bases located in your regional branch.
• Respond promptly and efficiently to inbound calls from all customers in a dynamic environment.
• Precise and speedy data entry, particularly in processing orders accurately and efficiently.
• Maintain a dedicated focus on resolving both customer concerns and business-related issues.
• Investigation of errors, damages and claims as required to ensure customer satisfaction.
• Demonstrate versatility by working both independently and collaboratively to maintain seamless operations, communicating with both internal and external stakeholders.
• Cultivate strong local client relationships through personalised service.
• Uphold a steadfast commitment to rigorous safety protocols and practices.

About You

• Customer-centric approach who consistently exceeds expectations.
• Collaborative team player who can partner with all areas of the organization.
• Strong communication and negotiation skills, with the ability to influence key stakeholders.
• Ability to thrive in fast-paced environments, effectively managing multiple tasks through task prioritization.
• Advanced administrative skills that allow you to navigate systems and adhere to established processes effectively.
• Possess keen attention to detail and hold ability to identify and raise order discrepancies/anomalies.
• Minimum of 1 year experience in relevant customer service or sales environments, particularly call/contact center.
• Full working rights in Australia without restrictions.

What we offer

• No matter your background, if you're driven and dedicated to making a positive impact, you'll find a promising future with us. Join our supportive team, always striving for innovation and efficiency to better serve our customers. Here's what we're proud to offer:
• Comprehensive Parental Leave policy: Primary carers receive full base pay for 26 weeks or 50% pay for 52 weeks; while secondary carers get 4 weeks of full pay.
• 5 additional leave days for 'New Parent Leave' within the first year back at work, available to both primary and secondary carers.
• Access to your own Perkbox account where you can access thousands of discounts to various retailers.
• Full training and development opportunities to support your success at Stramit.
• Strong commitment to Inclusion and Diversity, including Gender affirmation leave (10 days) and LGBTQ+ Rainbow Tick accreditation.

Think you could be our next customer service superstar? We'd love to chat and find out We look forward to reviewing your application and exploring your potential with Stramit.