EC Customer Service Consultant

Together, We Make a Difference.

Northcott offers temporary full-time roles based at our Coffs Harbour office, until 30th Jun 2027. You'll enjoy 5 weeks of annual leave, salary packaging to increase your take-home pay, and great perks including a discounted gymmembership and health insurance.

Who are we?

The NDIS Partners in the Community Program (PITC) supports the National Disability Insurance Scheme (NDIS) to be implemented locally.

As an NDIA partner, Northcott will deliver the NDIS Early Childhood Approach (ECA) service to local communities in Northern NSW, Mid North Coast, Hunter New England, North Sydney, and Western Sydney. The EC approach supports activities that improve the independence and social participation of children aged 0-9 with developmental delay and/or disability.

Before applying for a role at Northcott, we encourage you to visit our website to learn more about our mission to ensure our values and culture are a good fit for you: Our Story.

What This Role Offers Me

In this role, I'll be the first point of contact for families embarking on their Early Childhood Approach journey, providing exceptional customer service and support to families, staff, and customers every day. Working closely with a passionate team, we'll collaborate to ensure high levels of satisfaction and meet our KPIs, while proactively addressing challenges to best support the needs of both families and staff.

Each day offers new opportunities to make a real impact—whether it's navigating complex family situations, interpreting developmental assessments, or guiding families to access Early Childhood supports through the NDIA. This dynamic, rewarding role allows me to create positive change in the lives of children and their families while continuously growing both personally and professionally.

What I Will Be Doing

As a Customer Service Consultant, I will:

• Deliver exceptional customer service to families, staff, and stakeholders.
• Draw on my experience in customer service, call centres, and/or human services to effectively meet client needs.
• Utilise my qualifications in disability, social sciences, or a relevant field to enhance customer interactions (preferred but not essential).
• Efficiently manage inquiries from customers and external stakeholders via phone, email, and web chat, ensuring timely and accurate responses.
• Complete the intake and sign-up process for new customers, collaborating closely with the Northcott EC CSC Team Leader & Quality Assurance Manager and team to ensure a smooth transition and that families receive the correct information for service delivery.
• Demonstrate proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook), Adobe programs, and navigate multiple systems and internet technologies.
• Maintain a positive and helpful attitude, focusing on achieving the best outcomes for customers.

Why you'll love working with us

• Flexible Work Options: Open to both part-time and full-time candidates – find the work-life balance that suits you best.
• 5 Weeks Annual Leave– I enjoy generous time off to recharge and maintain balance
• Wellness Perks: Fitness Passport and reduced insurance.
• Perkbox – Access everyday savings, discounts, and wellbeing resources — our way of supporting you beyond the pay packet.
• Salary Packaging – I increase my take-home pay through packaging options, including $15,900 and $2,650 for meals/entertainment.
• Learning and career advancement opportunities, and you will have your contributions valued.

This role gives me purpose, growth, and balance—all in one. Explore how your passion can create change: NDIS Early Childhood Approach.

If this sounds like the right fit for you, we'd love to hear from you.

To apply for the position, please submit your updated resumealong with a brief cover letter highlighting your relevant skills and experience. Applications close on September 30th.

Northcott will review candidates throughout the recruitment process, likely before the close date and you will be advised of an outcome. For general enquiries about the role you are applying for, please email .

Diversity and Inclusion Statement

Northcott actively promotes diversity and inclusion in the recruitment process and throughout employment. We are committed to providing a workplace where every person is valued, respected and supported to progress. Northcott welcomes applications from and ensures no one is disadvantaged on the basis of their Aboriginal and Torres Strait Islander identity, culture, LGBTIQ+ identity, disability, gender, age, religion or caring responsibilities. If you require an adjustment to participate in the recruitment process, if you have a preferred contact method or require any information provided in an alternative format, please contact Diversity, Equity and Inclusion at .

• Position Description