Customer Service Supervisor

15 hours ago

Coffs Harbour, New South Wales, Australia The City of Coffs Harbour Full time $70,000 - $100,000 per year
  • Lead the frontline at Coffs Harbour's vibrant pool facilities
  • Deliver great service while supporting programs, bookings, and events
  • Enjoy variety and impact in a fast-paced, community-focused role

Are you passionate about creating great customer experiences and love working in a vibrant, community-focused environment? The City of Coffs Harbour is looking for a Customer Service Supervisor to lead frontline operations across our pool facilities.

About the role

As the Customer Service Supervisor, you'll play a key role in keeping our pool facilities running smoothly and ensuring every visitor has a safe, welcoming, and enjoyable experience. In this role, you will:

  • Supervise and support casual customer service staff
  • Manage bookings, kiosk sales, and reception operations
  • Deliver friendly, accurate service to pool patrons
  • Support pool programs, events, and day-to-day operations

Please note: this role operates across 7 days, being Monday to Sunday. Work performed on Saturdays and Sundays will attract shift penalties.

Please refer to the Position Description for a more detailed understanding of the role.

About you

To succeed in this role, you'll bring a mix of hands-on customer service experience, strong admin skills, and the right certifications, including:

  • Tertiary qualifications in business administration or equivalent
  • Experience in customer-facing roles
  • Pool Lifeguard, First Aid, and CPR certifications (or willingness to obtain)
  • Working with Children Check and Class C Driver's Licence
  • Strong admin and cash handling skills
  • A positive attitude and commitment to community service

What's on offer?

  • Competitive Salary from around $70K, depending on your capabilities and experience + 12% superannuation
  • Temporary Full-Time position of 38 hours per week until 30 June 2026
  • Flex time, flexible work arrangements, and generous leave entitlements
  • Numerous benefits as outlined here

About us

The City of Coffs Harbour strives to ensure the community and visitors can enjoy and grow the City's opportunities. We empower our people to innovate and work collaboratively with accountability and respect at the core of our approach. This is an excellent opportunity to be a part of a dynamic organisation and a thriving community in one of NSW's most beautiful regions. Check out the benefits of living on the Coffs Coast

Want to chat?

Please reach out to Richard Leslie, Team Leader Pools on or via phone to discuss the role in more detail.

If you have any queries around, or require specific assistance or adjustments with any aspect of the application/recruitment process, please reach out to our Talent Acquisition Team via email at

Want to apply?

The application process and further details, including the Position Description, can be found below.

Applications are to be submitted by 9pm (AEST, NSW) on the advertised closing date.

The City of Coffs Harbour is dedicated to fostering an inclusive and respectful workplace based on the principles of employment equity and diversity. We actively encourage applications from individuals from diverse backgrounds, regardless of race, religion, nationality, gender, sexual orientation, age, veteran or disability status.

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