Community Manager Team Lead

7 days ago

Cairns, Queensland, Australia International Workplace Group Full time $90,000 - $120,000 per year

Why join us?

  • You can lead a revolution. The way in which we think about workspace and how we work is changing. We are helping to transform the working experience for millions of people. This is a revolution and you can help lead it.

  • Do you have what it takes to succeed? The role of a Customer Manager Team Lead is varied and challenging. We want you to treat your community of customers like your own business, whilst operating with our established ways of working. We empower you to make decisions that help our customers grow and succeed, because their success is your success.

  • Fast personal growth. Our rapid growth means we offer lots of career development. We identify team members with potential and give them stretch opportunities. If you are motivated and deliver results our structured training and development programmes will help you achieve your goals.

  • Global mobility. Our high performers get the opportunity to live and work Internationally. This can be full time or for a short time in response to a specific challenge.

What does the job involve?

  • Showcase your product – take pride in your centre looking it's best.

  • Providing Excellent Customer Service – give fantastic service to existing customers.

  • Grow your business – showcase your centre to new customers – show them the benefits of flexible working.

  • Team – Manage a winning, customer focused team.

As Customer Manager Team Lead you will:

  • Performance manage all Customer Managers in your city to ensure we have a thriving team spirit which delivers the highest level of customer service.
  • Organise and co-ordinate a City-wide programme of community events.
  • Own and deliver training and development for your Customer Managers.
  • Plan and optimise your people's time.

What makes a great Customer Manager Team Lead?

  • Enthusiastic – always has a positive attitude for your customers.

  • Resilient – enjoys challenges and adapts to change; consistently demonstrates energy and passion.

  • Influential – confident and approachable; delivers results by building strong relationships with customers.

  • Pride – pays attention to detail; takes responsibility for maintaining high standards.

  • Motivated – takes ownership and acts decisively to solve problems and deliver results. Makes every minute of every day count.

  • People – sets clear goals and expectations, supports and encourages your team. Leads by example, provides feedback and develops team members. Motivates and encourages all team members throughout a City.

  • Planning – identifies goals and uses available resources to formulate a strategy to achieve them.

Rising at IWG

Our structured training and development programme supports those who deliver results and have the right ambition. You can quickly progress through the business to senior roles running a portfolio of centres across a city, ensuring we deliver the highest standards of customer service.

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