Manager, Sustainable Operations

• We are empowered to make a positive difference for customers and communities.
• Everyone is given the opportunity to learn, grow and achieve.
• Make a genuine difference through the work you do.

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

In the role of
Manager, Sustainable Operations & Improvement
, you will join the
People & Culture Digital Systems team
that's doubling down on making a tangible difference to colleagues while keeping it simple.

Each Day, You'll Go Above And Beyond To

• Support key P&C systems related activities for all Colleague processes, across the entire P&C value chain.
• Apply relevant business knowledge and experience to understand, influence and define business requirements from key stakeholders for the purpose of successful system implementation through working closely with the Global Product owners and Technology partners.
• Supports end to end functional activities to enable all central annual and global People Digital Systems processes.
• Lead and actively manage the support relationship with P&C Leadership teams and COE teams in each Market.
• Manage a team who completes initial triage, resolves and coordinates all P&C systems services, including change request, service requests and incidents.
• Be a trusted advisor to the NAB P&C regions on all P&C related issues with emphasis on Workday
• Collaborates with Product Owners, Platform owners and Technology Team to achieve optimisation.
• Reviewing cases that comes through daily, identify issues and patterns of work and explore optimisation opportunities with the Product Owners and technical team for all Workday / People System issues.

We're looking for the brightest to deliver the best for our customers. You'll need:

• Extensive years global support management and extensive years of HR systems business analysis and process support.
• Experienced in collaborating with global stakeholders in understanding and defining business requirements through to solutioning and implementation.
• Facilitate the progress and close out of defects resulting from testing, by co-ordinating with multiple teams
• Sound knowledge of delivery methodologies and associated tools, with working experience in Agile delivery
• Effective communication skills with the ability to synthetise data and communicate findings in a meaningful way
• Operational Excellence: ability to execute, manage and continuously improve processes
• Customer (Business) Focus: place the customer at the centre of everything
• Business Fluency: commercial acumen and operational understanding

A diverse and inclusive workplace works better for everyone
We know that our people make us who we are. That's why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues' unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

For details on the recruitment process, and accessibility, please visit To discuss adjustment requirements, please contact the NAB Careers team, via (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB
If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.