Service Advisor

4 days ago

Dandenong, Victoria, Australia Velocity Truck Centre Full time $90,000 - $120,000 per year
  • Permanent, full-time position based in Dandenong
  • Monday to Friday, 7.30am - 5.00pm and rotating Saturdays, 7.30am pm
  • Attractive salary + super + monthly bonus

Drive Your Career Forward as Our Next Service Advisor

Daimler Trucks Dandenong | Mercedes-Benz, Freightliner & Fuso

Are you ready to take the wheel in your career? Daimler Trucks Dandenong is looking for a proactive and customer-focused Service Advisor to join our high-performing team

As the first point of contact for our valued customers, you'll play a pivotal role in ensuring every service interaction is smooth, professional, and positive. From scheduling and quoting to updates and invoicing, you'll be the trusted link between our workshop and customers, making sure their vehicles — and their businesses — keep moving.

This is a permanent, full-time role with hours 7.30am – 5.00pm, Monday to Friday, plus rotating Saturdays (7.30am – 12.00pm).

What You'll Be Doing

  • Be the friendly face and voice for customers — in-person, by phone, and via email
  • Manage bookings, prepare accurate quotes, and check vehicles in for service and repairs
  • Keep customers informed with timely updates and proactive solutions
  • Work closely with technicians and the wider operations team to deliver a seamless experience
  • Build lasting relationships by consistently exceeding service expectations

What's In It for You

  • Competitive salary + monthly bonus
  • World-class training & development — both in-house and manufacturer-backed
  • A chance to represent prestigious global brands (Mercedes-Benz, Freightliner & Fuso)
  • Career growth opportunities across a stable, long-term employer
  • A strong safety-first culture
  • Great perks — staff discounts on health insurance, finance services, and novated leasing
  • Access to our Employee Assistance Program to support your wellbeing

What We're Looking For

  • Proven experience as a Service Advisor (truck or automotive dealership background ideal)
  • A genuine passion for delivering outstanding service
  • Highly organised, proactive, and able to juggle multiple priorities
  • Strong communication skills and the ability to connect with people

About Velocity Vehicle Group

Velocity Vehicle Group (VVG) has just celebrated 25 years in operation and is Daimler Trucks largest truck dealership group globally. Velocity Truck Centres Australia, part of VVG, are locally managed and are the largest dealership group of Daimler Trucks in Australia. We sell and service Mercedes-Benz, Freightliner and Fuso trucks right across the country. Our core values of Speed, Value and Trust are at the heart of everything we do. We employ over 1,000 people across 19 locations around Australia and continue to be a key player in the Australian transport industry.

Velocity Truck Centres is an equal opportunity employer that values diversity in the workplace.

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