Operations Officer

3 days ago

Docklands, Victoria, Australia Australian Finance Group Full time $90,000 - $120,000 per year

About the Role

AFG Securities (AFGS) is a division of AFG, focused on the delivery of competitive home loan products for Australian consumers. Funded by our stand-alone securitisation structures, it is central to the growth of our overall AFG Home Loans business.

We have a great opportunity for a driven individual to join our growing securitisation teamand play a vital role in the AFG Home Loans experience for our customers.

As an Operations Officer you will be involved in the post settlement stage of the home loan process. You will be responsible for managing customer variations, processing of discharge instructions & settlements and reporting requirements and ensuring compliance with legislative, policy and procedural requirements.

About You

The successful candidate will be resourceful and passionate about exceeding customer expectations.

You will be required to demonstrate:

  • Minimum 2-3 years' experience in a post settlement/operations role is desirable
  • Minimum 2-3 years' experience in managing customer resolutions in a high-volume environment
  • Knowledge of the financial services industry and home loan products
  • Excellent customer service delivery focus
  • Proficient in Windows Office
  • Accurate Data Entry skills, with strong attention to detail.
  • Ability to work independently and meet deadlines.
  • Positive and proactive approach towards your work.
  • Proficient in Windows Office

About AFG:

Australian Finance Group (ASX:AFG) is one of Australia's largest mortgage broking groups, founded back in 1994 and now employing 300+ staff across Australia. As a category leader, AFG has some 4,000 finance brokers in its network with access to over 10,000 financial products from more than 80 of Australia's leading lenders.

Through our broker network, AFG processes around one in 10 of all Australian residential mortgages and manages over $214 billion in residential and commercial finance.

In addition to our broker network, AFG has a rapidly growing home loan business, and an expanding footprint in the provision of business lending solutions.

At AFG our purpose is to create a fairer financial future for all. Our business prides itself its innovative, entrepreneurial and collaborative culture, which is underpinned by our values of integrity, accountability, customer-centric and team player (IACT). Our teams are intricately engaged across the business, and we encourage people with ideas and a willingness to learn to join us.

AFG is committed to our culture. We provide an inclusive workplace where all are welcomed and recognised for their unique ability, regardless of gender, race, religion, disability, orientation, or other identity attribute.

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