Business Administration Officer

Smart systems. Real-world impact. A team that gets things done.

HD Pumps is seeking a skilled and proactive Business Administration Officer to join our Winnellie team. This is an exciting opportunity for someone with solid administration experience who thrives on keeping operations running smoothly and enjoys being the go-to person for getting things organised.

In this role, you'll be a key part of our day-to-day business operations — supporting customers, liaising with internal teams, and ensuring that our systems and processes are working at their best. Using tools like MYOB Acumatica, you'll help streamline workflows, maintain accurate records, and support the commercial side of our operations.

We're looking for someone who takes pride in doing things properly, enjoys learning how complex systems work, and wants to make a visible impact across a growing business.

What You'll Be Doing

Your day-to-day work will touch on a wide range of business functions, including:

• Administration using our ERP system (Acumatica) – processing orders, receipting stock, quoting, invoicing, and managing product data
• Some exposure to ERP or business systems would be helpful for managing complex administrative processes effectively
• Customer service – handling phone and email enquiries professionally and clearly
• Minimum of 1+ years customer service experience is required to handle professional enquiries effectively
• Warehouse administration – supporting goods receival, stock movement, and basic coordination with our operations team
• Warranty processing – lodging, tracking and communicating the status of warranty claims with suppliers and customers
• Counter sales – assisting with walk-in customers and providing product support for pumps and related equipment
• Occasional lifting – items up to 15kg during stock handling or warehousing support

What We're Looking For

We're open to entry-level applicants—but we're looking for the right mindset:

• A natural systems thinker – someone who's comfortable navigating software tools and enjoys structured problem-solving
• Great with details – you take pride in accuracy and consistency
• Reliable communicator – clear, professional, and responsive with both customers and colleagues
• Eager to learn – especially about our products, systems, and industry
• Strong general computer skills – particularly Excel, Outlook, and Word
• Intermediate proficiency required in Excel, Outlook, and Word for effective business administration
• Year 12 completion or equivalent qualification

Bonus if you have:

• Familiarity with ERP systems (Acumatica, MYOB, etc.)
• Experience in the water industry (pumps, irrigation, pool filtration, plumbing supplies, etc.)

Other Essentials

• Ability to lift up to 15kg occasionally
• Ability to pass a police check
• Current NT driver's licence
• Australian work rights required

Why Join HD Pumps?

• Be part of a long-standing, Territory-owned business that's still growing
• Join a tight-knit and experienced team who value professionalism and practical know-how
• Work with modern tools and systems that give you room to grow your skills
• Competitive salary based on capability
• A chance to make a real impact—not just push paper

HD Pumps have been supplying and servicing pumps and pumping systems for the domestic, commercial, industrial and agricultural sectors across Darwin and Northern Australia for over 40 years.

Aside from just pumps we have a large range of quality irrigation, pressure cleaning and pest and weed control equipment which is backed by professional after sales service and replacement parts.

We also offer a full range of pool equipment, chemicals and maintenance services that are available to pool and spa owners across the greater Darwin region.

HD Pumps - Making Water Work

We are dedicated to Making Water Work for our customers by supplying quality, efficient products and professional, expert service.

To be the first-choice supplier of products and services to the pump and water equipment market.

OUR CUSTOMER'S EXPERIENCE

We aim to be our customers first-choice by delivering positive, professional experiences through every contact with our business.

TEAMWORK

We believe in working together to create a productive, inclusive and enjoyable environment, that is supportive and encourages personal growth.

PERSONAL RESPONSIBILITY

We are personally responsible for our actions and for delivering on our commitments.

QUALITY, EFFICIENCY & PROFESSIONALISM

We supply quality, efficient products and services to our customers, in a consistently professional manner.

SAFETY

We prioritise safety to ensure not only our teams wellbeing, but that of our contractors, our clients and the communities in which we operate.

COMMUNITY ENGAGEMENT

We continuously seek opportunities to embrace and support the communities in which we live and work.

For more information about us visit