Senior Account Manager

1 day ago

Melbourne, Victoria, Australia Xero Full time $104,000 - $160,000 per year

Our Purpose

At Xero, we're here to help supercharge small businesses. We do this by automating routine tasks, surfacing actionable insights and connecting businesses with the right data, advisors and apps. When that happens, we're not only making life better for small business, we'll be building a stronger economy that can change the world.

How you'll make an impact:

As a Senior Account Executive at Xero, you'll be at the forefront of transforming the way large and mid-tier Accounting Partners embrace the digital future. Your role goes beyond account management — you'll be a trusted advisor, helping partners design and deliver powerful digital strategies that drive growth, unlock efficiencies, and set them up for long-term success with our suite of tools.

This is a field-based role where you'll thrive on building meaningful relationships, shaping strategic conversations, and bringing the Xero vision to life across your territory. You'll lead with influence, energy, and insight — creating opportunities, driving adoption, and ensuring our partners and their clients experience the full value of the Xero platform. In this role collaboration is key: you'll work hand-in-hand with your Senior Account Executive peers to share best practice, sharpen strategies, and collectively contribute to Xero's continued success.

What you'll do:
  • Manage the sales and account management relationships with large and mid-tier accounting partners
  • Drive customer numbers up and achieve monthly targets
  • Drive online strategy deep within the practice
  • Develop ​project plans to support migration to Xero
  • Deliver Xero partner events and drive attendance at Xero sales events and Partner Forums
  • Ensure Partners and other employees within the Practice attend introductory webinars, events & certification training
  • Ensure that a formal Partner engagement plan is developed for each partner
  • Manage the recruitment, education and growth of your partner base
  • Educate Partners on all partner resources available
  • Monitor all existing Partners as they progress through the sales cycle
  • Update our CRM system (Salesforce) with all client communications including calls, emails and meetings
  • Maintain and update our CRM system of all practice staff and contact details
  • Respond in a timely manner to all Partner enquiries
  • Engage in a call cycle (a minimum of every 8 weeks) with all allocated partners
  • Work closely with Partner Services to deliver the business plan
What you'll bring with you:
  • Field Account Manager experience
  • Proven sales performance and direct experience working within sales cycles
  • Experience and knowledge of the workings of an accounting practice
  • An interest and intrigue in the emerging online accounting market and Fintech
  • A results driven approach with attention to detail and follow-up
  • Loads of initiative and ability to work autonomously
  • Outstanding communication and presentation skills and an enthusiasm for building strong relationships
  • Ability to create a quick and strong rapport with partners

Why Xero? 

Offering very generous paid leave to use however you'd like (plus statutory holidays), dedicated paid leave to care for your physical and mental wellbeing as well as an Employee Assistance Program to access mental health care for you and your family, health insurance, life insurance, and income protection, wellbeing and sports programmes, employee resource groups, 26 weeks of paid parental leave for primary caregivers, an Employee Share Plan, beautiful offices, flexible working, career development, and many other benefits that reflect our human value, you'll do the best work of your life at Xero.

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