Customer Service Officer

1 week ago

Sydney, New South Wales, Australia YMCA NSW Full time $45,000 - $60,000 per year

Our Recreation Team is a vibrant, close-knit community of people who thrive on connection, movement, and making a difference. From Duty Managers and Customer Service Officers to Instructors and Coordinators, our team transforms 18 Recreation Centres into welcoming, inclusive, and safe spaces—offering health, fitness, and recreation opportunities to those who need them most. 

As part of the Y family, you'll help support the wellbeing of vulnerable and underrepresented communities, always acting with integrity and respect. In return, we offer flexible hours, free facility membership, and the chance to build valuable leadership and life skills—all while making a real impact. 

  • Be a part of creating great experiences for members of our community
  • Provide first class service to all members and guests
  • You will be the first and last person our members see in our facility 

Our customer service officers are passionate about creating awesome experiences and building strong relationships within the community at our Caringbah Centre.

 
About the role

Working a flexible roster across 7 days, Customer Service Officers act as the first point of contact for our customers. 

The role will see you meet and greet customers, respond to internal and external enquiries via email, phone calls and face to face as well as perform general administration tasks.  You will ensure all enquiries, bookings and issues are managed accurately and support other departments when required.

The role will give you the opportunity to build strong customer experiences and lasting relationships with our members and guests. 

 
About you

You are self-motivated and have a passion for customer satisfaction.  You thrive in a fast-paced environment and enjoy problem solving.  Your superior customer service and admin skills along with your ability to build rapport with people will see you excel in this role 

 
You will also come with the following:
  • Current CPR & First aid certificate
  • Previous experience in administration/customer service role (desirable)
  • Genuine interest in sports and fitness
  • Familiarity or aptitude with office, point of sale and booking technologies 


Who What Y?  

The Y NSW is a profit-for-purpose organisation focused on healthy living, social impact, and empowering young people. We operate 18 recreation centres, 47 out-of-school-hours care services, and two camping locations, employing over 1,000 staff across NSW to deliver enriching community programs.
 

We're committed to building a diverse, inclusive workforce that reflects the communities we serve. We welcome applicants of all genders, ages, religions, abilities, sexual orientations, and cultural backgrounds—including Aboriginal and Torres Strait Islander peoples. 

Benefits & Experience

The Y offers a range of benefits including:

  • Above award rates of pay
  • Salary sacrifice benefits
  • Free access to Y sites & programs
  • Discounts on a range of products and services including groceries
  • Branded clothing supplied
  • Paid essential training & development
  • Additional leave including wellbeing days
  • Reward & recognition program
  • Employee Assistance Program
  • Reconciliation Action Plan

  • Project Support Officer

    2 weeks ago

    Sydney, New South Wales, Australia NSW Department of Customer Service Full time $84,659 - $92,701 per year

    Project Support Officer (Identified)Seeking Aboriginal candidatesThis is an identified role. Aboriginality is a genuine occupational qualification and is authorised by S14 (d) of the Anti-Discrimination Act 1977.About the roleWe have several exciting opportunities for Aboriginal Project Support Officer's to join our team.These roles play a key part in...

  • Risk Officer

    3 hours ago

    Sydney, New South Wales, Australia NSW Department of Customer Service Full time $113,574 - $125,720 per year

    Risk Officer Clerk Grade: 7/8, $113,574- $125,720 plus superannuationEmployment Type: Ongoing, Full-timeSydney/Mckell location with flexible working supported This role sits within the Strategy, Commercial & Risk Division in the NSW Telco Authority About the team Join a dynamic team driving resilience across the organisation by leading the implementation...

  • Project Officer

    4 days ago

    Sydney, New South Wales, Australia NSW Department of Customer Service Full time $129,464 - $142,665 per year

    Project Officer - Communications & Stakeholder Engagement Clerk Grade: 9/10 Annual Salary Range: $129,464 - $142,665 + superannuation Employment Type: Temporary (until March 2027), Full-time Location: McKell - Haymarket, Sydney / HybridExciting opportunity in Brand, Advertising and Engagement at the Department of Customer Service - join us and work in an...

  • Senior Contracts and Performance Officer

    2 weeks ago

    Sydney, New South Wales, Australia NSW Department of Customer Service Full time $129,464 - $142,665 per year

    Senior Contracts & Performance Officer Employment Type: Temporary Opportunity up to September 2027 Location: Flexible/hybrid working arrangements available across NSW, with some travel to Sydney metro locations required from time to time (negotiable) Grade: DCS Clerk Grade 9/10 Salary Range : $129,464 - $142,665 Base plus super The opportunity We are...

  • Senior Project Officer Training Review

    2 days ago

    Sydney, New South Wales, Australia NSW Department of Customer Service Full time $129,464 - $142,665 per year

    Senior Project Officer, Training Review - Transformation & Change - SafeWork NSW Grade: Clerk Grade 9/10Salary Range: $129,464 - $142,665Reason for vacancy: New temporary role Term: Up until June 30, 2026Location: Flexible (Sydney, Parramatta, Gosford work locations available)Closing Date: Thursday 23rd October :59AM) About the team An exciting...

  • Customer Service Officer

    1 week ago

    Sydney, New South Wales, Australia APG Workforce Full time $50,000 - $80,000 per year

    APG is currently seeking an experienced Customer Service Officer for a 3 Month Assignment within a Sydney Government Sector. $41 per hour + Super35 hours per week (7 hours per day)3 Month AssignmentHybrid working model: Onboarding: 1–2 weeks in-office, Monday–Friday, Ongoing: Sydney CBD office Monday to Wednesday, work from home Thursday &...

  • Customer Service Officer

    1 week ago

    Sydney, New South Wales, Australia Clean Power Australia Full time $60,000 - $80,000 per year

    Office Based - MascotSupportive & Friendly CultureRenewable Energy IndustryAbout Clean Power Australia:Clean Power Australia is a Top 20 by Volume Solar & Battery Retailer based in NSW, QLD, and ACT. We are looking to expand our Customer Support function due to company growth.About the role:We are seeking an experienced & passionate customer-focused...

  • Customer Service Officer

    2 weeks ago

    Sydney, New South Wales, Australia Campbelltown City Council Full time $40,000 - $60,000 per year

    Part-time Customer Service OfficerPermanent Part Time Position 20 hours per week$2, $3,024.04 per fortnight (pro-rata) + 12% superannuation + weekend & public holiday penalties (when applicable)Access to fitness membership programsOur customer service officers are passionate about service, enjoy creating outstanding customer experiences and building strong...

  • Customer Service Officer

    4 days ago

    Sydney, New South Wales, Australia integratedliving Australia Full time $50,000 - $80,000 per year

    New South Wales, NSW, AustraliaMaximum Time Part timeAdd to favourites Favourite View favouritesDo you have exceptional customer service skills?Can you sensitively take a compliant from a distressed person?Can you quickly and accurately record a brief summary of conversations in a database?Do you understand that some people need assistance, even when they...

  • Customer Service Officer

    1 week ago

    Sydney, New South Wales, Australia Bayside Council (NSW) Full time $49,400 - $78,600 per year

    Location : Bayside Council, Sydney, NSW, AustraliaCustomer Service Officer – Permanent Part timePermanent Part Time, 21hrs per weekSet Roster: Wednesday, Thursday and Fridays onlyCall centre experience is essentialJoin a team that makes a differenceAt Bayside Council, we're proud to serve our diverse community with professionalism, integrity, and heart....