Customer Service Officer

1 week ago

Sydney, New South Wales, Australia Clean Power Australia Full time $60,000 - $80,000 per year
  • Office Based - Mascot
  • Supportive & Friendly Culture
  • Renewable Energy Industry

About Clean Power Australia:

Clean Power Australia is a Top 20 by Volume Solar & Battery Retailer based in NSW, QLD, and ACT. We are looking to expand our Customer Support function due to company growth.

About the role:

We are seeking an experienced & passionate customer-focused individual to join our Customer Service team. If you are an enthusiastic, enjoy assisting customers and thrive in a dynamic work environment, this is the perfect opportunity for you.

MAIN DUTIES/RESPONSIBILITIES

  • Be the first point of contact for customers and deal with a high-volume of inbound calls
  • Manage the internal inbox and action all internal line of enquires
  • Provide exceptional customer service to clients inquiring about solar and battery products.
  • Respond promptly to customer inquiries, concerns, and complaints via phone, email, and chat.
  • Assist customers in navigating our products and services, addressing technical queries, and offering solutions to meet their needs.
  • Collaborate with cross-functional teams to ensure effective communication and resolution of customer issues.
  • Maintain accurate and up-to-date customer records in our database.
  • Prioritise critical works and plan them based on resource availability
  • Establish good relations with various clients & internal or external stakeholders

SKILLS & EXPERIENCE

  • Previous experience in a customer service role is a must
  • Strong communication skills with the ability to explain technical concepts in a clear and understandable manner.
  • Excellent problem-solving abilities and a customer-centric mindset.
  • Familiarity with solar and battery systems is advantageous but not mandatory.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Proficient in using customer relationship management (CRM) tools.
  • Full working rights is essential

WHATS ON OFFER

  • Full time hours Monday - Friday
  • Office based in Mascot super closer to public transport
  • Full industry training provided
  • Great supportive manager & family-feel culture
  • Innovative and progressive industry
  • Opportunities for professional development and career advancement.
  • Work with a passionate and dedicated team in the sustainable energy sector.
  • Vibrant & social office culture, we are a fun bunch

The recruitment process will be a phone interview followed by a face to face in our office based in Mascot.

If you are interested, please attach your CV and we will give you a call.

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