Customer Service Officer

1 week ago

Sydney, New South Wales, Australia Clean Power Australia Full time $60,000 - $80,000 per year
  • Office Based - Mascot
  • Supportive & Friendly Culture
  • Renewable Energy Industry

About Clean Power Australia:

Clean Power Australia is a Top 20 by Volume Solar & Battery Retailer based in NSW, QLD, and ACT. We are looking to expand our Customer Support function due to company growth.

About the role:

We are seeking an experienced & passionate customer-focused individual to join our Customer Service team. If you are an enthusiastic, enjoy assisting customers and thrive in a dynamic work environment, this is the perfect opportunity for you.

MAIN DUTIES/RESPONSIBILITIES

  • Be the first point of contact for customers and deal with a high-volume of inbound calls
  • Manage the internal inbox and action all internal line of enquires
  • Provide exceptional customer service to clients inquiring about solar and battery products.
  • Respond promptly to customer inquiries, concerns, and complaints via phone, email, and chat.
  • Assist customers in navigating our products and services, addressing technical queries, and offering solutions to meet their needs.
  • Collaborate with cross-functional teams to ensure effective communication and resolution of customer issues.
  • Maintain accurate and up-to-date customer records in our database.
  • Prioritise critical works and plan them based on resource availability
  • Establish good relations with various clients & internal or external stakeholders

SKILLS & EXPERIENCE

  • Previous experience in a customer service role is a must
  • Strong communication skills with the ability to explain technical concepts in a clear and understandable manner.
  • Excellent problem-solving abilities and a customer-centric mindset.
  • Familiarity with solar and battery systems is advantageous but not mandatory.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Proficient in using customer relationship management (CRM) tools.
  • Full working rights is essential

WHATS ON OFFER

  • Full time hours Monday - Friday
  • Office based in Mascot super closer to public transport
  • Full industry training provided
  • Great supportive manager & family-feel culture
  • Innovative and progressive industry
  • Opportunities for professional development and career advancement.
  • Work with a passionate and dedicated team in the sustainable energy sector.
  • Vibrant & social office culture, we are a fun bunch

The recruitment process will be a phone interview followed by a face to face in our office based in Mascot.

If you are interested, please attach your CV and we will give you a call.

  • Project Support Officer

    2 weeks ago

    Sydney, New South Wales, Australia NSW Department of Customer Service Full time $84,659 - $92,701 per year

    Project Support Officer (Identified)Seeking Aboriginal candidatesThis is an identified role. Aboriginality is a genuine occupational qualification and is authorised by S14 (d) of the Anti-Discrimination Act 1977.About the roleWe have several exciting opportunities for Aboriginal Project Support Officer's to join our team.These roles play a key part in...

  • Project Officer

    3 days ago

    Sydney, New South Wales, Australia NSW Department of Customer Service Full time $129,464 - $142,665 per year

    Project Officer - Communications & Stakeholder Engagement Clerk Grade: 9/10 Annual Salary Range: $129,464 - $142,665 + superannuation Employment Type: Temporary (until March 2027), Full-time Location: McKell - Haymarket, Sydney / HybridExciting opportunity in Brand, Advertising and Engagement at the Department of Customer Service - join us and work in an...

  • Senior Contracts and Performance Officer

    2 weeks ago

    Sydney, New South Wales, Australia NSW Department of Customer Service Full time $129,464 - $142,665 per year

    Senior Contracts & Performance Officer Employment Type: Temporary Opportunity up to September 2027 Location: Flexible/hybrid working arrangements available across NSW, with some travel to Sydney metro locations required from time to time (negotiable) Grade: DCS Clerk Grade 9/10 Salary Range : $129,464 - $142,665 Base plus super The opportunity We are...

  • Customer Service Officer

    1 week ago

    Sydney, New South Wales, Australia China Eastern Airlines Corp. Ltd. Full time $50,000 - $80,000 per year

    China Eastern Airlines Co., Ltd. is a prominent airline in China, recognized as one of thethree major airlines in the country. With its hub located in Shanghai, the airline holds astrong presence in the Oceania region. Presently, we operate nine direct routes to China from Oceania, offering up to 72 weekly direct flights during peak periods.We are actively...

  • Senior Project Officer Training Review

    17 hours ago

    Sydney, New South Wales, Australia NSW Department of Customer Service Full time $129,464 - $142,665 per year

    Senior Project Officer, Training Review - Transformation & Change - SafeWork NSW Grade: Clerk Grade 9/10Salary Range: $129,464 - $142,665Reason for vacancy: New temporary role Term: Up until June 30, 2026Location: Flexible (Sydney, Parramatta, Gosford work locations available)Closing Date: Thursday 23rd October :59AM) About the team An exciting...

  • 3 x Regulatory Officer

    1 week ago

    Sydney, New South Wales, Australia NSW Department of Customer Service Full time $113,574 - $125,720 per year

    3 x Regulatory Officer - at the Information and Privacy Commission NSW (IPC)Clerk Grade:7/8Annual Salary Range:$113,574 - $125,720 + superannuationEmployment Type:3 x Ongoing, Full-timeLocation:McKell Building - HaymarketOpportunity to lead complex case work and support systemic compliance outcomes.Contribute to improving compliance and protecting privacy...

  • Customer Service Officer

    1 week ago

    Sydney, New South Wales, Australia Rise Merchandise Full time $60,000 - $90,000 per year

    Company DescriptionRise Merchandise is a leading provider of high-quality merchandise and promotional products. With a focus on innovation and customer satisfaction, we have established a strong reputation in the industry. Our team of passionate and dedicated professionals work together to deliver exceptional results for our clients. We own Golf Motion and...

  • Customer Service Officer

    6 days ago

    Sydney, New South Wales, Australia APG Workforce Full time $50,000 - $80,000 per year

    APG is currently seeking an experienced Customer Service Officer for a 3 Month Assignment within a Sydney Government Sector. $41 per hour + Super35 hours per week (7 hours per day)3 Month AssignmentHybrid working model: Onboarding: 1–2 weeks in-office, Monday–Friday, Ongoing: Sydney CBD office Monday to Wednesday, work from home Thursday &...

  • Customer Service Officer

    1 week ago

    Sydney, New South Wales, Australia SharkNinja APAC Full time $50,000 - $80,000 per year

    Our mission to positively impact people's lives every day in every home around the world allows our employees to be thinkers and tinkerers, designers and doers, creators and number crunchers, makers of things they love.Our SharkNinja APAC business is scaling rapidly. The two brands, Shark and Ninja, have enjoyed unprecedented growth in the past 5 years,...

  • Customer Service Officer

    6 days ago

    Sydney, New South Wales, Australia YMCA NSW Full time $45,000 - $60,000 per year

    Our Recreation Team is a vibrant, close-knit community of people who thrive on connection, movement, and making a difference. From Duty Managers and Customer Service Officers to Instructors and Coordinators, our team transforms 18 Recreation Centres into welcoming, inclusive, and safe spaces—offering health, fitness, and recreation opportunities to those...