Inbound Customer Service Representative

2 weeks ago

Sydney CBD, New South Wales, Australia Teachers Health Fund Full time $89,544 per year
Good with people? You'll be great for us

What we have to offer?

  • 6 weeks of annual leave
  • 35 hour full time working week
  • Hybrid working model
  • Subsidised private health insurance and discounts on our products and services
  • Located in a relaxed office setting in Surry Hills, close to Central Station
  • Full training provided on products and services
Who are we?

How will you help?
Our Membership Services (Contact Centre) team are our brand champions, who connect with and give the very best service to our loyal members. Our fast-paced, high-energy contact centre means that not every day will be the same.
You'll make a difference by:

  • Solving our members' enquiries and issues
  • Understanding and staying on top of our products and services
  • Helping our members get the most out of their membership, and assisting them to make changes if requested
  • Collaborating and assisting your teammates
  • Understanding and following our policies and procedures
What's in it for you?
Lots

This role starts on Monday 7th July 2025. While you're in training, your shift will be from 8:30am to 4:30pm. Once the classroom training is over, your scheduled hours will be seven hours per day, and shift scheduling will vary be between 10:30am to 7:00pm Monday to Friday.

The salary package for this role is $89,544

What do you need?

This can be an exciting and fast paced role, which means you'll need:

  • Customer service experience (this is a must)
  • Experience taking calls in a busy contact centre environment (desirable)
  • Excellent verbal and written communication
  • The ability to work across multiple systems
  • Willingness to learn, and ability to meet output and quality KPI's and competencies
  • It'll also be an advantage if you have insurance and/or experience in complex customer-focused roles.
  • We require you to be either a Permanent Resident or an Australian Citizen
How do I apply?

Teachers Health values diversity and inclusion and encourages applications from people with diverse backgrounds including First Nations people, people with disability, people from diverse cultural and linguistic backgrounds, and people that identify as LGBTQIA . Applicants can request a reasonable adjustment at any stage during the recruitment process by getting in touch with ****

Please note: All final applicants for this position will be asked to consent to a criminal record check. But even if you have a criminal record, it doesn't automatically exclude you. Each application will be considered on its merits.

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