Inbound Customer Service

1 day ago

Sydney, New South Wales, Australia Catholic Healthcare Full time
Overview

Inbound Customer Service - Consultative Sales role at Catholic Healthcare. Discover a career where care goes both ways.

Based in Macquarie Park, short walk from Metro Station, with WFH options.

Responsibilities
  • Phone-based inbound sales; triage new business leads
  • Provide consultative advice to potential clients and their families navigating the aged care journey
  • Manage leads database in CRM to ensure all enquiries are actioned and responded to in a timely manner
  • Build and maintain strong internal and external relationships with key stakeholders
  • Understand customer needs, provide comprehensive information, and gain agreement to proceed with Catholic Healthcare as their provider
Qualifications
  • Previous experience in a similar customer service position
  • Excellent interpersonal and communication skills, both verbal and written
  • Demonstrated ability to convey information, influence stakeholders, and build rapport
  • Strong problem-solving and conflict resolution abilities with a customer-centric mindset
  • Ability to handle challenging situations with diplomacy and empathy
  • Proficiency in using CRM software and Microsoft Office applications
  • Ability to collaborate with cross-functional teams and stakeholders at all levels
  • Flexibility and adaptability to changing customer needs and business requirements
  • Willingness to obtain a police Check
What we can offer you
  • Not-for-profit tax benefits - pay less tax
  • Fitness Passport - discounted gym benefits
  • Paid Parental leave
  • Paid Family leave, additional days off each year
  • Long Service leave after 5 years
  • A values-based organisation that welcomes applicants from all faiths and backgrounds
Employment details
  • Employment type: Full-time
  • Seniority level: Entry level
  • Job function: Other
  • Industries: Hospitals and Health Care

We encourage applications from all backgrounds. Catholic Healthcare acknowledges the Traditional Owners and Custodians of the lands on which we live and work, and we pay our respects to Indigenous Elders past and present.


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