Digital Business Analyst

• Be part of a bold, game-changing team driving digital transformation in energy
• Full time permanent opportunity | CBD Location |
• Melbourne based

Join a team that's All Kinds of Useful

At Origin, being useful is more than a tagline - it's how we approach work every day. As a collective, we're a team that thrives on finding better ways, working together, and owning our impact. From powering homes to delivering award-winning internet and helping to lead Australia's energy transition. If you're driven by purpose and excited to be part of something bigger, we'd love to have you on the journey.

About the role:

We are seeking a proactive and innovative Digital Business Analyst to join our forward-thinking team. The ideal candidate brings a strong understanding of digital business landscapes, customer-centric design, and emerging technologies.

You will act as a key liaison between business stakeholders and technical teams, translating digital strategies into actionable requirements to drive seamless delivery of digital solutions that enhance customer experiences and operational efficiencies.

Roles & Responsibilities

• Demonstrate a comprehensive understanding of digital business ecosystems, including eCommerce, mobile platforms, and digital channels, effectively capturing and communicating stakeholder requirements.
• Conduct in-depth discovery and analysis of digital processes, user journeys, and customer touchpoints to inform solution design and development.
• Translate complex digital business needs into clear, concise, and testable user stories, workflows, and wireframes, ensuring alignment with digital transformation goals.
• Document and validate business rules, user experience (UX) standards, and scope to promote transparency and clarity across teams.
• Facilitate Agile ceremonies such as sprint planning, stand-ups, retrospectives, and dependency management to support iterative delivery.
• Collaborate closely with cross-functional teams—including UX/UI designers, developers, product owners, and QA—to shape, prioritize, and refine digital backlog items.
• Partner with domain architects, digital strategists, and delivery teams to design scalable, user-centric digital solutions aligned with business objectives.
• Act as a central point of contact for digital initiatives, overseeing requirements management, tracking progress, and resolving issues proactively throughout the project lifecycle.
• Foster strong stakeholder relationships, managing expectations, and providing guidance on digital innovations and best practices.
• Support initial project scoping, sizing, and feasibility assessments for digital initiatives, including proof-of-concept and pilot studies.
• Proactively identify potential issues or risks in digital deployments, providing troubleshooting support and ensuring smooth rollouts.
• Offer continuous feedback and recommendations for process optimization, documentation, and knowledge sharing to enhance team efficiency.
• Contribute to the evolution of the Digital Business Analyst practice, promoting industry best practices, emerging trends, and innovative methodologies.

Skills & Requirements

• Bachelor's degree in business, Information Technology, Digital Media, or a related field;
• Proven experience as a Business Analyst in digital or technology-driven projects, with a strong portfolio of successful digital transformation initiatives.
• Experience with User Registration & Login Flows: Designing and optimizing secure, user-friendly registration and login processes.
• Knowledge of Authentication & Authorization Mechanisms: Implementing multifactor authentication (MFA), single sign-on (SSO), and social login integrations.
• Demonstrated ability to facilitate workshops, stakeholder engagement, and requirements elicitation in digital contexts.
• Solid understanding of UX/UI principles, digital customer journey mapping, and omnichannel strategies.
• Familiarity with digital platforms such as CRM, Content Management Systems (CMS), eCommerce solutions, and marketing automation tools.
• Expertise in process mapping (As-Is and To-Be), user story creation, and digital workflow design.
• Strong knowledge of Agile and Scrum methodologies, with hands-on experience in fast-paced, iterative development environments.
• Excellent communication skills, capable of translating technical concepts into accessible language for diverse audiences.
• Analytical mindset with a focus on data-driven decision-making, usability, and continuous improvement.
• Experience with digital analytics, A/B testing, and performance measurement tools.
• Familiarity with information management and documentation standards, ensuring comprehensive and accessible project records.

So, why join us?

• 20 weeks of paid leave for primary carers with flexible return options.
• Thrive in a culture of personal and professional growth.
• Enjoy a central CBD location with access to parking and public transport.
• Purchase up to four additional weeks of leave annually.
• Engage in opportunities through the Origin Foundation to support your community.
• Powering your career with unbeatable perks - Get discounted electricity, gas, and internet as an Origin employee.
• Explore unique and cost-effective employee EV Car subscriptions.

Origin - Where good change happens

At Origin, we're powered by people who believe in creating change.

We are committed to fostering a diverse, gender equitable workforce, where everyone is welcome, and all applications are evaluated on merit and potential. We encourage applications from Aboriginal and Torres Strait Islander Peoples, people living with disabilities, culturally diverse people, any stage in life, people with intersex variations and people within LGBTQ+ communities, including trans and gender diverse.

Enjoy a challenging career in an exciting industry where you can grow and explore your potential. If you think you have transferable skills, an appetite to learn and would be a great fit, we'd love to hear from you.

Background checks may be required to determine your suitability for this position as part of the recruitment process and during your employment. These checks may include police checks, AusCheck, medical assessment and/or drug and alcohol testing.

Please note unsolicited CVs from agencies will not be accepted.

Origin recognises Aboriginal and Torres Strait Islander Peoples as the Traditional Custodians of country throughout Australia, and we pay our respects to Elders past, present and future.