Business Process Analyst

3 days ago

Melbourne, Victoria, Australia Randstad Digital Full time $60,000 - $120,000 per year
Senior Process Analyst - As-Is Discovery

Location: Melbourne CBD (3 Days Onsite Mandate) Engagement: 6-Month Contract Sector: Leading Enterprise Organisation

The Opportunity

Join a major enterprise business in the Melbourne CBD to kickstart a critical operational transformation program. This is a foundational, high-visibility contract role focused exclusively on deep-dive process mapping and analysis. We are seeking a diligent and expert Process Analyst whose immediate remit is to accurately and thoroughly document the current state ("As-Is") of key business processes.

This is a pure analysis role-we need a dedicated expert to establish the baseline before target-state ("To-Be") design begins.

Role Focus: Dedicated As-Is Analysis

You will be responsible for providing the necessary foundation for future design and change. Your responsibilities will center on rigorous documentation and validation:

  • Process Elicitation: Conduct in-depth workshops, interviews, and observations with business unit leaders and subject matter experts (SMEs) to gather detailed process steps, inputs, outputs, and pain points.
  • As-Is Documentation: Create clear, standardised, and high-quality process maps (UML, BPMN, or Swimlane diagrams) that accurately reflect how the business currently operates.
  • Contextual Analysis: Document key process metrics, supporting systems, data dependencies, and existing control points to provide a holistic view of the current operational environment.
  • Gap Identification: Highlight initial inefficiencies, bottlenecks, redundancies, and control weaknesses within the documented "As-Is" processes.
  • Stakeholder Validation: Socialise and validate documented processes with stakeholders at all levels to ensure accuracy and consensus on the current state baseline.
Required Skills & Experience
  • Proven Experience: Demonstrated track record as a Senior Process Analyst managing large-scale, complex "As-Is" documentation projects.
  • Process Modelling Mastery: Expert proficiency in process mapping methodologies and tools (e.g., BPMN 2.0, Visio, Lucidchart, Aris).
  • Stakeholder Engagement: Exceptional communication and workshop facilitation skills, with the ability to manage complex, multi-functional stakeholder groups.
  • Attention to Detail: Meticulous approach to documentation and data gathering, capable of working independently to meet project deadlines.
  • Hybrid Work Readiness: Must be comfortable working from the Melbourne CBD office 3 days per week to ensure maximum effectiveness in process observation and workshop facilitation.
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At Randstad Digital, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

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