Technical Trainer

ABOUT THE ROLE

The primary role of this position is to train staff in the Acquisitions team in processes relevant to their role and in so doing deliver an exceptional customer experience.  The scope of this position includes assessing capabilities and development needs, the evaluation and enhancement of training material including modules in an E learning platform. There will be a requirement to work closely with the Software Product Owner to ensure any enhancements are quickly relayed to the floor. The Trainer will be required, on occasion, to deliver face-to-face training and be responsible for the onboarding of new employees. 

TASKS AND RESPONSIBILITIES

• Training with in-depth knowledge of SG Fleet products and ordering, delivery and settlement functions
• Consultation with stakeholders to identify and prioritise and develop Teams knowledge about key company initiatives and products, events, and industry insights including collaboration on upcoming process and technology changes
• Design and deliver technical training programs across all SG Platforms including implementation of measures to ensure competencies and learning outcomes are achieved
• Employ a variety of training delivery methods to increase competency and drive efficiency
• Assist with change management activities and deliver training to team members on all operating platform
• Partner with the Customer experience team to enhance initiatives to lift NPS
• Maintain training records and create operational training content and assets
• Upskill, facilitate, and provide training solutions based on customer feedback through the CX Programme
• Spot check operational processes in line with quality and accuracy to identify training needs

SKILLS AND EXPERIENCE

• Qualifications in a relevant discipline
• A sound working knowledge of SG Fleets Operating platforms
• Exceptional communication skills both written and verbal with the ability to communicate effectively at all times and strong attention to detail and accuracy
• Leadership experience, Excellent stakeholder Management
• Flexibility to adapt in a fast paced, changing environment
• Ability to learn how to create training plans, training material and to train individuals and large teams
• A competent level of computer literacy
• Proven ability to work autonomously and to manage resources and time effectively to achieve outcomes
• Skills in designing development learning and assessment materials and resources is desirable

ABOUT YOU

• High integrity and strong understanding of professional ethics
• Actively creates useful internal, external and cross-functional relationships
• Critically analyses information and solves problems, demonstrating resourcefulness, perseverance and accountability
• A collaborative and engaging working and leadership style
• Strong organisational and prioritisation skills – meets specified deadlines and reports regularly on progress
• Encourages learning and development in others. Genuine interest in developing and mentoring people
• Self-motivated and driven to take responsibility for results and standards
• Willing and eagerness to learn and grow
• Honest, reliable, and dedicated

Who we are...

We are a financial services company that specializes in fleet management, vehicle leasing and salary packaging, with a presence across Australia, the UK and NZ. A total portfolio under management of $2.5 Billion and over 1100 employees.

Some of our perks include...

• Recharge and relax with up to 4 days of wellness days every year
• We offer industry leading 20 weeks paid parental leave
• Monetary service milestone awards
• Career progression opportunities
• Education support towards learning and development, includes a learning budget per year, free access to LinkedIn Learning and more
• Two paid volunteer days each year
• Health and wellbeing support including a subsidy and an Employee assistance Program

What's next...

We'd love to hear from you if you're ready to take on your next challenge at a company that embodies diversity, work-life balance, and career development.

We are a proud equal opportunity employer. Interviews may take place prior to closure date for applications. To give yourself the best chance of selection, please do not leave your application to the application 'close' date. As a pre-requisite to employment, the successful applicant will be required to complete a pre-employment screening.