Trainer

About Us
Founded in the Queensland outback in 1920, Qantas has grown to be Australia's largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group's main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services.

Job Description

• Challenge yourself to deliver training to drive positive frontline service outcomes
• Full-time, permanent opportunity based at Sydney Airport
• Enjoy the flexibility of shift work and excellent employee perks

As an
In-Port
Trainer
, you will be responsible for training, coaching, assessing and evaluating our Customer Experience teams to ensure Qantas standards are delivered. This will involve delivering instructional training to front line colleagues within Airports Customer Experience and facilitating the delivery of tasks. The core curriculum encompasses a standard colleague induction, soft skills, technical, systems, process and procedural training relating to Customer Service within Australian Airports.

Reporting to the Planning Manager for Airports, you will contribute to the improvement of training material manuals to ensure highest quality of information is presented and meets regulatory requirements. In addition, you will be responsible for identifying training requirements, recommending training solutions and course structure outlines in collaboration with Group Learning & Development (L&D).

This position will be required to develop an in-depth knowledge of the Operational portfolio they are responsible for. This will enable them to effectively facilitate training and liaise with the Training Community (e.g. L&D). You will also be required to use current adult learning methodology, identify areas for continuous improvement, and actively promote a positive learning environment.

You'll have –

• Comprehensive knowledge or experience in Airport Operations – preferably customer experience
• Experience with CM Systems - Amadeus
• Experience delivering face-to-face instructional training and/or upskilling
• Ability to commit to a shift work roster
• Certificate IV in Workplace Training (or related discipline) – advantageous but not required
• Experience in delivery and coordinating training programs within a highly regulated service environment
• Thorough working knowledge of a wide range of relevant policy, procedures, and regulations
• Confident and professional written/oral communication skills
• Demonstrates strong interpersonal skills and enthusiasm for training delivery
• Outstanding organisational ability
• Decisive with the ability to analyse/resolve problems, considering planning data and procedural requirements

Why Qantas?
You'll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you'll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You'll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we've got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.
• We'll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment.
• You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
• We'll support your wellbeing: Whether it's learning to better support your own and others' mental health, our interactive wellbeing app or your very own tailored nutrition plan.

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.  We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply.  If you have any support or access requirements, we encourage you to advise us at time of application.  Your personal information will be kept confidential in compliance with relevant privacy legislation.

Be a part of something special and play your part in the Qantas story – get in touch today.

Applications close: Sunday 12th October 2025
Please note: applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.