Receptionist / Office Support

3 days ago

Robina, Queensland, Australia Sonto Full time $60,000 - $80,000 per year

Are you a people-person with a knack for getting things done? Do you love being at the heart of a buzzing, solutions focused team? Then this role is for you.

Sonto is on a mission.

We are on a mission to deliver exceptional surveying services in South-East Queensland that also to provide a refined business model, giving opportunity for every team member to achieve professional and personal success. As a team of high-performing individuals, Sonto delivers a standard of surveying services that our clients can depend on and are carried out consistently with meticulous attention to quality. Every team member of Sonto is valued for their contribution and ownership of their role and responsibilities. Each team member at Sonto is equally responsible for the collective success of the business and is encouraged and supported to achieve their own career success. Our greater vision is to become a company that creates a difference and has a positive impact on our clients, our team, the environment, and our broader community.

We are seeking a professional and reliable full time Receptionist to join our team at our Robina office.

As the first point of contact for clients and callers, this role is critical in representing the Sonto brand with warmth, confidence, and professionalism. You'll play a key part in supporting our team and ensuring a clients and stakeholders are getting the right information every time.

Key Responsibilities
  • Answering incoming calls as the first point of contact and directing enquiries and booking requests with a solutions-focused approach
  • Making outbound calls to clients regarding scheduling or rescheduling appointments, including liaison with tenants and property managers
  • Confirming bookings using our SMS booking system
  • Handling incoming and outgoing mail
  • Entering internal sales orders into our Project Management Platform (PMP)
  • Assisting with invoice queries and general client communication
  • Providing day-to-day administrative support to the team
  • Supporting the continuous improvement of internal systems and processes
What You'll Bring

The ideal candidate will bring:

  • Previous experience in a customer service or receptionist role, ideally within the construction industry
  • A professional and friendly phone manner, with the ability to communicate clearly and confidently
  • Experience in managing shared or general email inboxes, including prioritisation and delegation
  • Strong organisational skills and attention to detail
  • A proactive, solutions-focused mindset and willingness to assist where needed
  • A genuine commitment to delivering exceptional customer service to both internal and external stakeholders
Why Join Sonto?
  • Be part of a collaborative, supportive team culture.
  • Join a growing business committed to innovation and operational excellence.
  • Enjoy a vibrant office environment in Robina
  • Opportunities to contribute to business improvements, grow your skills and further you career.

How to Apply

If you're looking to join a values-driven business and thrive in a front-facing role, we'd love to hear from you. Please apply below and include a few sentences about what attracts you to this role and why you'd like to join Sonto.

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