Dental Receptionist/Patient Consultant

14 hours ago

Robina, Queensland, Australia Gold Coast - Nova Implant Dental Centre - Head Office Full time $45,000 - $75,000 per year
About NOVA Dental Implant Centre

At NOVA Dental Implant Centre, our mission is simple:

A New Smile. A New Beginning.

We help thousands of Australians reclaim their confidence, health, and happiness through full-mouth rehabilitation and dental implants. As one of Australia's fastest-growing dental brands, NOVA is built on three core pillars — impact, empathy, and innovation. Every patient we help is one step closer to a brighter, more confident life.


About the Role

We're looking for an enthusiastic and purpose-driven Patient Consultant to join our growing national team.

You'll start remotely and transition to a hybrid role at our head office as you progress.

This is a sales-focused position managing warm inbound leads — no cold calling. You'll speak with patients who have already expressed interest in dental implant solutions, guide them through their treatment journey, and help them take the first step toward a life-changing transformation.

High performers in this role have a clear career pathway into becoming team leaders or in-clinic Treatment Coordinator positions across our expanding national network.


What You'll Do
  • Respond to warm patient enquiries via phone, SMS, and email.
  • Conduct structured consultations to understand patient needs and treatment goals
  • Build trust, overcome objections, and guide patients toward next steps using our consultative framework
  • Book consultations and secure deposits
  • Handle administrative tasks including scheduling, rescheduling, and general patient support

What We're Looking For
  • Confident and articulate communicator with exceptional phone presence
  • Empathetic listener who genuinely cares about helping others
  • Organised, reliable, and self-motivated — especially when working remotely
  • Sales-minded with the ability to guide conversations and close with care
  • Experience in healthcare, call centres, or consultative sales is highly valued (but not essential)

What's in It for You
  • Base salary + 11% super
  • Uncapped commissions on top of base salary
  • Comprehensive training, mentoring, and ongoing support
  • Career progression into in-clinic Treatment Coordinator or leadership roles
  • Join a passionate, mission-driven team transforming lives every day

Ready to Build a Career with Purpose?

If you're confident on the phone, thrive in a people-first environment, and want to make a real impact — we'd love to meet you. Apply today and help Australians rediscover their confidence, one smile at a time.

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