Sales Support

Sales Support (Automotive)Caboolture, QLD | Full Time | Stable Long‑Term Role | Australia's Best Awarded After‑Sales Truck Mod Shop

Big Dog Builds is an award-winning Australian after‑sales modification shop. We're growing fast because we do quality work, we look after our people, and we treat customers the way we'd want to be treated. As we scale, we're adding a hands‑on Sales Support (Automotive) specialist to keep our pipeline moving and our sales team focused on high‑value conversations.

This role is perfect for a high‑performing SDR/lead‑qualifier or customer‑focused coordinator who loves variety, follows through, and takes pride in tidy systems. You'll be the friendly first contact for inbound enquiries, keep our CRM clean, and line up great meetings for our sales reps — freeing up our leadership team to focus on growth.

Reporting to: Co‑Founder & Commercial Director

Works with: Sales & Marketing, Operations Leadership, Service/Workshop teams, and trusted external partners.

• Inbound response & qualification: Respond fast to inbound enquiries (phone, web, email) and qualify against clear criteria; capture notes and next steps in the CRM.
• Appointment setting & follow‑up: Book the right rep, send confirmations and reminders, manage reschedules, and work to maximise held rates.
• Pipeline hygiene (CRM): Keep lead statuses accurate, set next actions, deduplicate, and maintain complete contact/company records.
• Re‑engagement & outreach: Mine dormant leads and past quotes to re‑open conversations with friendly phone and email sequences.
• Frontline Q&A & triage: Handle common questions (availability, basic product info, indicative timelines) and route technical queries to the right specialist.
• Reporting & insights: Track response times, meetings set/held, and conversion to quote/order; share weekly insights and ideas to improve.
• Sales/marketing coordination: Collaborate on lead forms, email templates, and campaigns; relay voice‑of‑customer feedback.
• Data & admin support: Prepare simple quote shells/templates for reps when needed, attach documents to records, and keep calendars in sync.
• Events & promotions (occasional): Support open days or partner events (RSVPs, materials, post‑event follow‑up).

You won't own final pricing or close deals, provide technical fitment advice beyond approved scripts, or move company funds. You'll set great meetings, keep the pipeline clean, and help reps focus on high‑value conversations.

• 1–3 years' experience in sales support, SDR, appointment-setting, or customer service, with strong phone skills; experience in automotive or trades environments is a plus.
• Confident phone manner and crisp written communication.
• Organised, reliable follow‑through; you love tidy systems and closing the loop.
• CRM competence (Pipedrive, HubSpot, or similar) and Google/Microsoft basics.
• Comfortable with targets/KPIs and basic reporting.

Bonus points for: knowledge of aftermarket/customisation; experience building call/email sequences; calendar management across multiple reps.

• Real impact — you'll be central to how we grow.

• Down‑to‑earth team that values craftsmanship and reliability.

• Stability and growth: we're investing in people and process.
• Competitive salary + super (commensurate with experience) and the tools you need to do great work.

Work type: Full‑time, on‑site (Monday–Friday).

Requirements: Full working rights in Australia.

Send your resume and a short note telling us why this role fits you to with the subject "Sales Support (Automotive) – Your Name".

Tip: Include a quick example of an outreach sequence or process you improved (e.g., tightened response times, a follow‑up template, a CRM cleanup). We love that stuff.