Customer Service

5 days ago

Arundel, Queensland, Australia Homebodii Full time $45,000 - $60,000 per year

Join the brand named Best Sleepwear & Lingerie by Vogue Australia and be part of a team redefining comfort and femininity.

About Us

Homebodii is Australia's leading luxury sleepwear and bridal brand, known for its beautiful, sustainable designs and exceptional customer experience. From our Gold Coast flagship store to our international stockists such as Revolve, David Jones, and Printemps Paris, we're passionate about creating moments of beauty in everyday life.

As our ecommerce business continues to grow globally, we're looking for a warm, organised, and motivated Customer Service & Warehouse Assistant to join our close-knit team.

The Role

This role offers a dynamic mix of online customer service and warehouse support. You'll play a vital role in delivering the seamless experience our customers know and love from assisting brides-to-be and loyal customers to ensuring every parcel is beautifully packed and dispatched with care.

Key Responsibilities

Respond to customer enquiries via email, chat, and phone with empathy and professionalism

Provide product and sizing advice, especially for bridal and sleepwear collections

Pick, pack, and dispatch online and wholesale orders with attention to detail and presentation

Process returns and exchanges efficiently

Assist with stock management, restocking, and inventory accuracy

Help maintain a clean, organised, and inspiring workspace

Support the wider ecommerce and retail team with daily operations

About You

Experience in customer service and/or ecommerce order fulfilment is ideal

Excellent written and verbal communication skills

Strong attention to detail and organisation

Comfortable learning and using systems such as Shopify and Starshipit

Positive, team-oriented, and proactive attitude

Passionate about beautiful products, gifting, and creating memorable customer moments

What We Offer

Supportive, creative, and friendly team environment

Opportunity to grow within an expanding global brand

Staff discounts on all Homebodii collections

Work in a beautiful Gold Coast studio close to the beach

If you love creating exceptional customer experiences and enjoy hands-on work in a positive, design-led environment, we'd love to hear from you.

Apply Now – please send your resume and a short cover letter sharing why you'd be a perfect fit for Homebodii.

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