Scheduler / Service Coordinator

4 hours ago

Coombabah Queensland, Australia Purple Patch Doors Full time $50,000 - $70,000 per year

About Us: We are a leading provider of garage door solutions, dedicated to delivering premium products and exceptional service to our clients. Our small team is expanding, and we are looking for a motivated Scheduler & Service Coordinator to join our team, ensuring smooth service delivery.

We are a paperless office, and have invested in leading job management software and tools to help our team thrive in their roles. For you, these tools enable you to schedule with confidence and efficiency - so you can do your very best work, every day. This includes online booking systems and complementary scheduling and marketing tools.

About You: You're proactive, organised, and passionate about delivering great customer service. Experience as a Scheduler, Service Coordinator, Appointment Setter, or a similar role is an advantage—but not essential. Most importantly, you're eager to learn and ready to contribute to a supportive team environment.

Job Description: As our Scheduling & Service Coordinator, you'll play a key role in managing service appointments and supporting both customer enquiries and internal scheduling needs. You'll help keep workflows running efficiently and ensure our customers receive timely, professional service.

Responsibilities:

  • Coordinate and schedule appointments using Service Titan.
  • Manage and coordinate the service team calendars to ensure efficient scheduling of jobs.
  • Maintain accurate and detailed records within Service Titan.
  • Follow up with clients to confirm appointments and provide any necessary information about our garage door products and services.
  • Liaise with residential builders, technicians, installers, and other key internal and external key stake holders to ensure jobs are completed on time.
  • Order parts and materials as required to support job completion.
  • Handle phone and email correspondence with professionalism, ensuring strong communication between all parties.
  • Contribute to process improvement and team efficiency.

Requirements:

  • Demonstrated experience in service coordination / scheduling is highly regarded within a relevant industry. (Eg trades/installation/construction industry)
  • Experienced and strong project administration skills
  • Prior use of job management software is advantageous - SimPRO, AroFlo, Service Titan, Service M8
  • Strong organisational skills with the ability to prioritise tasks and make decisions independently
  • Excellent communication and stakeholder management skills
  • Confident in overseeing others and taking responsibility for smooth departmental outcomes
  • Reliable, proactive, and able to work well under pressure in a fast-paced environment

Benefits:

  • Work in friendly and inclusive team that values collaboration and shared success.
  • Comprehensive training to help you excel in your role and develop your skills.
  • Opportunities for learning and growth.

Apply Now if this sounds like you

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