Scheduler

2 days ago

Upper Mount Gravatt Queensland Australia Mount Gravatt Community Centre Full time $40,000 - $60,000 per year

We are currently seeking a compassionate, organized and friendly Scheduling Officer to join our growing team. This role is perfect for someone who enjoys meaningful work, thrives in a team, and is motivated by helping others. Whether you're experienced or just starting out and eager to learn, we'd love to hear from you.

As a Scheduling Officer, you'll be the friendly voice that connects our clients to the services they rely on. You'll work as part of our dedicated age care team, responding to client calls, booking services, and coordinating with our internal teams to make sure everyone's needs are met in a timely and respectful manner.

Key Responsibilities:

  • Answer incoming calls from clients and their families with warmth and professionalism
  • Schedule services such as home support and personal care
  • Coordinate bookings with support workers based on availability and client needs
  • Update and maintain accurate records in our client management system
  • Assist with general enquiries and provide information about our services
  • Escalate issues as needed to ensure client safety and satisfaction

________________________________________

Who We're Looking For:

You might already have experience in a call center, scheduling, or aged/disability care—or you might be someone with strong communication and organizational skills looking to start a career in the community sector. Either way, we'll provide training and ongoing support.

  • We're looking for someone who is:
  • Excellent communicator with a friendly phone manner
  • Empathetic, patient, and respectful towards clients of all backgrounds
  • Excellent Organization with good attention to detail
  • Comfortable using computers and learning new systems
  • A team player with a genuine desire to help others
  • Previous experience in aged care, disability support, administration or rostering is a bonus, but not essential

________________________________________

Why Join MGCCI?

  • Be part of a supportive, passionate and purpose-driven team
  • Enjoy a workplace that values flexibility, inclusion, and personal growth
  • Make a real impact in the lives of seniors and people with disabilities
  • Access salary packaging options to increase your take-home pay
  • Receive on-the-job training and development opportunities

How to Apply:

Send your application, including your resume and a brief cover letter demonstrating your alignment with the role's requirements to

Please note that only shortlisted candidates will be contacted.

Join us at MGCCI and be part of a dedicated team committed to making a difference in the lives of our community members. Your passion and expertise will contribute to our commitment to delivering exceptional, personalized care.

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