Service Planning Coordinator/Scheduling

3 days ago

Baringa Queensland, Australia FCF Fire and Electrical Full time $60,000 - $80,000 per year

Join Australia's leading Fire & Electrical company – where safety, teamwork, and service excellence come first.

At FCF Fire & Electrical, we're passionate about protecting people and property. We deliver high-quality fire protection and electrical compliance services across Australia, helping our clients maintain safety and peace of mind.

We're currently seeking a Scheduler to join our Sunshine Coast team. This is a key role responsible for coordinating field technicians, managing job scheduling in Simpro, and ensuring all work is completed efficiently and within legislative timeframes.

About the Role

You'll be the connection between our customers, technicians, and support team – ensuring jobs are allocated, completed, and invoiced on time. This role requires strong organisation, attention to detail, and the ability to problem-solve in a fast-paced environment.

Key Responsibilities

  • Create the full monthly service schedule from the Simpro planner, ensuring all routine maintenance is set up accurately and on time
  • Schedule and manage fire service, maintenance, and repair jobs in Simpro
  • Allocate technicians according to skillset, location, and workload
  • Monitor and review daily schedules, rescheduling incomplete jobs where required
  • Manage incoming work requests via email, calls, and quote conversions
  • Order parts, coordinate customer bookings, and assign jobs to the correct technician
  • Maintain clear communication with customers, technicians, and internal teams
  • Ensure all scheduling complies with Australian Fire Standards (AS1851 & AS2293)
  • Keep accurate and detailed records of bookings, reschedules, and job notes
  • Collaborate with Territory Managers and other team members to ensure seamless workflow
  • Support continuous improvement of scheduling processes and service delivery

About You

You're a natural multitasker with a proactive attitude and a passion for organisation. You enjoy solving problems, supporting a team, and delivering outstanding customer service.

To succeed in this role, you'll have:

  • 2+ years' experience in job scheduling or coordination, ideally within the fire protection or trade industry
  • Experience using Simpro or similar job management software
  • Excellent time management, communication, and organisational skills
  • A keen eye for detail and accuracy
  • A strong focus on customer satisfaction and service excellence
  • The ability to work independently while contributing to a positive team environment

Why FCF Fire & Electrical?

At FCF, you'll be part of a team that values:

  • Safety, Integrity, Accountability, Teamwork and Continuous Improvement
  • A supportive and collaborative environment
  • Ongoing training and professional development opportunities
  • Career growth within a trusted national company
  • A role where your contribution truly makes a difference

How to Apply

If you're organised, motivated, and ready to join a dynamic team protecting businesses across Australia – we'd love to hear from you

Apply now via SEEK with your resume and a short cover letter outlining your experience.

  • Coordinator ICT Projects and Planning

    2 weeks ago

    Gympie, Queensland, Australia Gympie Regional Council Full time $120,000 - $180,000 per year

    A varied and challenging role will have the successful applicant establish and lead a program of work within Council's ICT unit.Competitive annual salary commencing a t $111,424, p lus up to 13% superannuationGreat range of additional benefits, including health & wellness programs, salary sacrifice options, salary packaging arrangements and a fortnightly...

  • Customer Service Coordinator

    1 week ago

    Southport, Queensland, Australia Private Advertiser Full time $60,000 - $80,000 per year

    Customer Service Team Leader & CoordinatorWe have a rare opening in our close-knit team for an experienced Customer Service Coordinator & Team Leader.We are a trade based business sending our technicians onsite to domestic customers homes.Our team applies our expertise & process to quickly and professionally deliver to our customers.We are a preferred...

  • Superintendent Mine Planning

    1 week ago

    Bowen, Queensland, Australia BHP Full time $180,000 - $250,000 per year

    About BHPAt BHP we support our people to grow, learn, develop their skills and reach their potential. With a global portfolio of operations, we offer a diverse and inclusive environment with extraordinary career opportunities. Our strategy is to focus on creating a safe work environment where our employees feel strongly connected to our values and...

  • Project Coordinator

    1 week ago

    Gladstone, Queensland, Australia Gladstone Ports Corporation Ltd Full time $80,000 - $120,000 per year

    PROJECT COORDINATORJoin Our Team as a Project CoordinatorDepartment:Technical Services, Asset Management & Project ServicesReports to:Engineering SuperintendentAre you a project delivery professional passionate about engineering, safety, and high-performance asset management? We're looking for motivatedProject Coordinatorsto lead and support the delivery of...

  • Service Coordinator Part Time Role

    2 weeks ago

    Nerang, Queensland, Australia Complete Nursing & Home Care Full time $55,000 - $70,000 per year

    Do you crave that work life balance?Are you seeking a flexible working role?Small and super supportive team environmentA competitive salary and professional development opportunitiesFlexible start and finish times between 8am to 5pmAre you…..Compassionate, empathetic and want to help people with disabilities?Think outside the box, able to prioritise, solve...

  • Service Coordinator

    3 days ago

    Nerang, Queensland, Australia Queensland Health Full time $60,000 - $90,000 per year

    PurposeThe primary purpose of the role is to contribute to the delivery of customer focussed payroll service to clients of Queensland Health through payroll and related administrative processes and systems.Your key responsibilitiesAdhere to defined service quality standards, health and safety policies and procedures relating to the work being undertaken to...

  • Scheduler /Administrative officer

    18 hours ago

    Forest Glen, Queensland, Australia Superior Plumbing Services Pty Ltd Full time $60,000 - $90,000 per year

    Join Superior Plumbing Services, which ia s fast-paced professional company committedto quality service and excellence. We are seeking a proactive and organised Office Administrator / Scheduler.About the RollAs the Office administrator/ Sceduler, you'll play a crucial role in keeping our operations running smoothy.You'll be the first point of contact for...

  • Superintendent Planning

    4 days ago

    Moranbah, Queensland, Australia Whitehaven Coal Full time $120,000 - $180,000 per year

    About Daunia Mine:Daunia mine is a high performing operation in Queensland's Bowen Basin, producing premium metallurgical coal for global export since 2013. Located southeast of Moranbah and neighbouring Whitehaven's Winchester South project, Daunia is equipped with world class infrastructure and autonomous haulage technology, enabling safe and efficient...

  • Asset and Planning Engineer

    6 days ago

    Moranbah, Queensland, Australia Isaac Regional Council Full time $103,000 - $123,000 per year

    An exciting opportunity exists for a full time Asset and Planning Engineer to join our Infrastructure Services Directorate based in Moranbah. Reporting to the Coordinator Design and Planning the role supports the Engineering Services team by providing technical advice, asset management expertise, and program development services across Council's...

  • Service Coordinator/Administration

    1 week ago

    Bundamba, Queensland, Australia Evo Industries Australia Pty Ltd Full time $60,000 - $90,000 per year

    About usEvoHeat truly strive for excellence in everything we do and are recognised leaders in Hot Water and Pool Heating products and the delivery of exceptional solutions / projects to our Clients across Australia.We are highly recognised for our innovation, award-winning product lines, exceptional client delivery and our people first culture that is...