Service Coordinator

We are looking for an experienced and motivated professional to coordinate service operations and drive business development for a new business division, supported by a larger established group that shares facilities and staff. This is an exciting opportunity to help shape and grow a start-up operation while enjoying the resources and stability of a proven organisation.

The role offers flexible hours to suit school times or other lifestyle commitments and is designed to grow into a full-time Operations Manager position as the business expands.

Operating across Queensland and New South Wales, the position is coordinated from the General Services Group head office in Sumner, QLD. You will schedule, confirm and track service jobs, inspections and maintenance visits, prepare quotes, invoices and service reports using Simpro or similar systems, maintain accurate customer records, job files and compliance documentation, and liaise with technicians, suppliers and customers to ensure a smooth workflow.

You will also focus on business development by driving new client acquisition, building long-term relationships, leveraging NCIS experience and networks to identify opportunities, preparing proposals, capability statements and marketing materials, and tracking the sales pipeline to report on growth targets.

Success in this position requires demonstrated experience in service coordination or operations administration, a strong background in business development—ideally within NCIS or related sectors—excellent communication, negotiation and organisational skills, and the ability to work independently and take ownership of a growing portfolio. Proficiency with Microsoft Office and exposure to Simpro or MYOB is an advantage.

This part-time role is ideal for someone seeking flexible school-hour availability, for example 9 am to 2 pm across four to five days per week with negotiable arrangements. Work is based from the GSG head office in Sumner, QLD, with the option for some hybrid or remote work by agreement while coordinating activities throughout Queensland and New South Wales.

You'll enjoy flexible scheduling to balance work and personal commitments, a supportive team culture with mentorship from an experienced management group, and the opportunity to build and lead a new business stream from the ground up.