Service Manager

2 weeks ago

Tweed Heads NSW, Australia Frizelle Sunshine Automotive Full time $90,000 - $120,000 per year
  • Join a national company with a defined career path and growth opportunities
  • Enjoy access to staff benefits including discounts on parts and servicing
  • Excellent Remuneration Package, Company Car & Bonuses

We are now looking for an experienced Service Manager to lead the team at Tweed Heads.

Responsibilities:

  • Providing the best possible service to customers while maintaining an efficient and profitable operation
  • Building and maintaining positive customer and employee relationships
  • Operating at optimum capacity with good measures to ensure cost control
  • Setting and obtaining service sales and profit objectives
  • Organising, directing and controlling the activities of the Technicians ensuring optimum use of all material and staffing resources
  • Assist the Sales Manager to ensure that all CRM scores are at benchmark or better
  • Ensure the service process is being closely monitored and controlled
  • On every occasion ensure that all interactions by the dealership are of the highest standard, both internally and externally

About you:

  • Be someone who is passionate about the our brands
  • Have proven leadership experience from a dealership service environment
  • Have a high level knowledge of service department processes, policies and procedures
  • Demonstrate excellent customer service with well developed communication skills both verbal and written
  • Demonstrate experience in Service Department KPIs with great time management skills
  • Experience with Pentana Solutions (Reynolds & Reynolds) preferred
  • Current manual Drivers Licence

The benefits of working with us:

  • Embrace development and mentoring from your team, fostering personal and professional growth
  • Access discounted rates on Private Health Insurance, prioritizing your well-being
  • Exclusive discounts on vehicles, parts and servicing
  • Benefit from our Employee Assistance Program (EAP), providing support and resources during challenging times
  • Lifestyle discounts, including Gym memberships and retail discounts
  • Paid parental leave to support you and your family

Frizelle Sunshine Automotive is part of Peter Warren Automotive Holdings, one of Australia's largest multi-franchise automotive dealer groups. We have expanded across South West Sydney, Sydney's North Shore, Regional NSW, Northern NSW, and throughout South East Queensland and Victoria. With some of the finest vehicle brands in the world we cover all aspects of vehicle ownership. With over 2000 employees across QLD, NSW and VIC, we are focused on growing and developing a career path for all our people.

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