Customer Service Representative

1 day ago

Wacol, Queensland, Australia Sime Motors Australia Full time $60,000 - $90,000 per year

Palfinger, a division of Sime Motors Company has established itself as the world market and technology leader in truck mounted cranes, continually striving to provide customers with unique advantages that reflect in exceptional operational performance and long-term profitability. Both globally and in Australia, Palfinger provides superior technical support, parts availability and after sales service.

About the Role

As a Customer Service Representative in our Aftersales Spare Parts team, you will be the first point of contact for our customers, providing expert support and solutions beyond just spare parts enquiries.

Key Responsibilities

  • Respond to customer enquiries via phone, email, and in person, with a focus on delivering timely and effective solutions.
  • Provide accurate information on spare parts availability, pricing, and lead times.
  • Collaborate with internal departments (e.g., service, warehouse, technical) to resolve customer queries that extend beyond parts.
  • Process orders and return claims in line with company policies.
  • Support the Spare Parts Team Lead with administrative and operational tasks as required.
  • Contribute to a positive team culture and uphold high standards of customer service.

Skills & Experience

  • Previous experience in a customer service or parts advisory role, preferably in an industrial or automotive environment.
  • Strong problem-solving skills and a proactive approach to customer support.
  • Excellent communication and interpersonal skills.
  • A team player with a customer-first mindset.
  • Ability to multitask and manage time effectively.
  • Familiarity with ERP systems (e.g., Workday, SAP, Greentree) and Microsoft Office Suite.

Desirable

  • Technical knowledge of mechanical or hydraulic systems.
  • Experience working in aftersales or service support roles.

What's on Offer:

  • A competitive remuneration package
  • Access to employee benefits account including discounts on groceries, electronics and more
  • Access to Employee Assistance Program
  • Access to an annual Health and Wellbeing reimbursement program
  • Permanent full-time position - Monday to Friday
  • On the job training and support

The successful candidate must be able to pass a compulsory pre-employment medical, drugs and alcohol assessment.

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