Field Service Supervisor

24 hours ago

Wacol, Queensland, Australia Hitachi Construction Machinery Full time $80,000 - $120,000 per year

Hitachi Benefits

  • TWO bonuses a year: Potential to earn biannual bonuses providing increased earning capacity.
  • Health: Discounted Medibank health insurance policy.
  • Stability: Permanent Full-Time Position in a leading OEM with long-term job security.
  • Uniform: Generous uniform supplied with Full PPE.
  • Training and Development: Continuous training and upskilling with real career development opportunities, Start your rewarding career now
  • Staff Discounts: Access to a range of discounts across 400 retailers Australia wide through Orange Benefits Smart Spending.
  • Home Electrical Appliances: Employee exclusive staff discounts on Hitachi goods.

About The Opportunity 

We currently have an exciting and rare opportunity for a motivated and enthusiastic individual to join our team based out of our Wacol branch by managing the delivery of field-based services across a region encompassing Brisbane, Sunshine Coast, Gold Coast & Coffs Harbour

Reporting to the Service Manager you will be responsible for:

  • Structuring your team to deliver an industry-leading service with a growth mindset
  • Proactively driving safety initiatives to minimize the chances of incident or injury
  • Planning & driving the training, growth & development of your team members
  • Prompt management of under-performance
  • Ensuring all reporting needs and administrative functions required by the company and the customer are completed promptly and regularly
  • Supervise the accuracy and timeliness of time sheets and sub-contract documentation to enable prompt job costing
  • Identification of continuous improvements within your area of responsibility
  • Assisting the Service Manager in the creation & delivery of monthly/annual forecasts & budgets
  • The efficient management of the WIP (i.e. Work in Progress) report
  • Maximizing the recovery of the Field Service business
  • Ensuring a high level of customer satisfaction is maintained through quality services & concise, regular communication

To be successful you will need:

  • Prior experience in a supervisory, project management or technical role or with a related OEM
  • Intermediate PC Skills, ability to analyse technical data and reports 
  • Excellent communication skills 
  • Have a safety focus and abide by site safety processes 
  • Strong ability to adapt yourself to different teams, rosters, environments and workloads
  • Ensure that you provide 100% Customer satisfaction with both internal and external stakeholders, branches & suppliers within the HCA family.
  • A background in service & a knowledge of mobile plant is preferable

At Hitachi, we value our people and work towards providing guidance on your career path towards a rewarding and successful experience. We are proud to be an Equal Opportunity Employer who recruits based on merit and capabilities.

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